Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Martin

Battle Ground,Washington

Summary

Proficient Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in enhancing store operations and training staff, resulting in improved customer satisfaction and operational efficiency. Skilled in inventory management and problem-solving, fostering a positive work environment and driving sales success.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
10.2003 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approve regular payroll submissions for employees.
  • Ensure compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Manage inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Assist in recruiting, hiring and training of team members.
  • Monitor daily cash discrepancies, inventory shrinkage and drive-off.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.

Education

Battle Ground High School
Battle Ground, WA

No Degree -

Western Business College
Vancouver, WA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Store merchandising
  • Team building and leadership
  • Recruiting and hiring
  • Program implementation

Certification

  • Pharmacy Assistant License - 09/17/2007-Current

Timeline

Store Manager

Walgreens
10.2003 - Current

Battle Ground High School

No Degree -

Western Business College

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