Summary
Overview
Work History
Education
Skills
Timeline
Barista

Victoria Martinez

Farmers Branch,TX

Summary

Proven leader in enhancing customer experiences and team efficient. Excelled in financial analysis and customer service, achieving sales targets through innovative strategies. Skilled in Microsoft Excel and teamwork, I consistently drive improvements and foster collaboration. My bilingual abilities and problem-solving skills contribute to dynamic, results-oriented environments.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

8
8
years of professional experience

Work History

Sales Supervisor

Chipotle Mexican Grill
10.2016 - 09.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Trained and coached sales team members on best practices for customer service and sales techniques.

Sales Associate

Sprinkles Cupcakes Inc.
11.2017 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Financial Analyst

1 2 Price Checks Cashed
08.2019 - 12.2022
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
  • Evaluated proposed projects'' ROI using NPV, IRR, and other financial metrics, helping prioritize initiatives with maximum value potential.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.

Bakery Supervisor

Central Market HEB
11.2019 - 09.2023
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.

Housekeeping Supervisor

Norma Nanny Service
10.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Education

High School Diploma -

Lake Highlands High School
9449 Church Rd
05-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Microsoft Excel
  • Ingredient knowledge
  • Problem-solving skills
  • Financial statement analysis
  • Data collection & research
  • Management support
  • Research and data analysis
  • Money handeling
  • Bilingual/Multilingual

Timeline

Housekeeping Supervisor

Norma Nanny Service
10.2023 - Current

Bakery Supervisor

Central Market HEB
11.2019 - 09.2023

Financial Analyst

1 2 Price Checks Cashed
08.2019 - 12.2022

Sales Associate

Sprinkles Cupcakes Inc.
11.2017 - 10.2019

Sales Supervisor

Chipotle Mexican Grill
10.2016 - 09.2019

High School Diploma -

Lake Highlands High School

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Victoria Martinez