Victoria Martorana, CDR

• Managed season ticket membership accounts, provided first-class customer service, and executed annual renewal and touchpoint campaigns
• Grew a book of business by upselling current accounts, generated referrals, cross-selling groups, hospitality areas, and suites.
• Utilized CRM system to track and report progress of relationships with all Season Ticket Members, as well as ensured client profiles are always up-to-date.
• Met and exceeded weekly, monthly, and annual sales goals and hustle metrics
• Achievements:

Top Renewal % out of 10 team members.

Highest win back % out of 10 team members.

• Sourced and hired 10 individuals to train and develop through the Academy program.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Utilized variety of instructional design methodologies to create effective learning experiences for new hires.
• Recruited top talent to maximize profitability.
• Coordinated technical training and personal development classes for academy members.

• Consulted with hiring managers to further understand business requirements and inform pipeline development.
• Sourced, qualified and conducted screening interviews with over 20 candidates per week.
• Built talent pipeline according to core company values and role requirements.
• Placed 8 individuals into the business + 2 external placements
• Sent a minium of 500 InMails via LinkedIn and posted 3-5 jobs weekly.

• Worked within the EPM vertical which handled all hiring in Biometrics.
• Sourced, qualified and conducted screening interviews with candidates with extensive education and job experience.
• Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
• Billed $210,000 in revenue.
• Screened and interviewed candidates to evaluate potential employees' qualifications.