Raphael Anderson-Ayers
Los Angeles,CA
Summary
Dynamic professional with a proven track record in fostering client relationships and delivering persuasive presentations. Expertise in identifying customer needs and providing tailored solutions to enhance overall client experience and drive sales growth.
Overview
12
12
years of professional experience
Work History
Account Executive, Membership Services
Los Angeles Dodgers
Los Angeles, CA
03.2021 - Current
- Identified customer needs through targeted questioning, fostering client relationships via effective communication and personalized service.
- Prepared and delivered persuasive presentations to potential clients and partners.
- Engaged customers in conversations to accurately determine needs and requirements, enhancing overall client experience.
- Delivered prompt customer service support, resolving issues swiftly to maintain client satisfaction.
- Cultivated relationships with key decision makers through regular client seat visits and follow-up calls.
Full Time Sales Associate
Nike
Los Angeles, CA
06.2018 - 09.2019
- Guided customers in selecting footwear and apparel to match individual preferences, enhancing shopping experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Coordinated with team members to maintain optimal inventory levels and ensure timely stock replenishment.
- Participated in training new staff members on sales techniques and store policies.
Internship
Anonymous Content
Culver City, California
01.2014 - 01.2014
- Monitored behind-the-scenes proceedings for the Golden Globes to gain insights into event operations.
- Drafted and submitted Pilot Pickups to producers, facilitating project development.
- Established professional relationships with co-workers and clients to identify collaboration opportunities.
- Coordinated and organized payment checks to patrons contributing to the 2014 Golden Globe Awards.
Education
Master of Arts - Sport Management
University of San Francisco
San Francisco, CA05-2021
Bachelor of Arts - Sport Management & Marketing
Columbia College Chicago
Chicago, IL06-2016
Graduate Certificate - Contract Management
University of California, Los Angeles
Los Angeles, CA03-2026
Skills
- Customer relationship management
- Client engagement
- Sales presentation
- Lead generation
- Market analysis
- Microsoft office
- Analytical thinking
- Problem-solving
- Effective communication
- Market research
Timeline
Account Executive, Membership Services
Los Angeles Dodgers
03.2021 - Current
Full Time Sales Associate
Nike
06.2018 - 09.2019
Internship
Anonymous Content
01.2014 - 01.2014
Master of Arts - Sport Management
University of San Francisco
Bachelor of Arts - Sport Management & Marketing
Columbia College Chicago
Graduate Certificate - Contract Management
University of California, Los Angeles