Victoria McCowan
Richmond,Cell
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Head Manager
LeafSpring School At Wyndham
09.2020 - Current
- Increased department efficiency by streamlining processes and implementing innovative management strategies.
- Developed a comprehensive training program for new employees, resulting in improved performance across the department.
- Enhanced team collaboration by fostering an open and inclusive work environment, leading to increased productivity and employee satisfaction.
- Optimized operations by identifying areas for improvement and implementing necessary changes, resulting in reduced costs and increased output.
Shop Captain
Macy's
07.2017 - 07.2019
- Enhanced store productivity by implementing efficient inventory management processes.
- Boosted customer satisfaction through exceptional service and timely resolution of issues.
- Streamlined store operations with effective staff scheduling and task delegation.
- Increased sales by promoting upselling techniques and training team members on product knowledge.
Education
No Degree - Medical Coding & Billing
U.S. Career Institute
Fort Collins, CO04.2024
No Degree - Child Care Development
CareCourses.com
06.2021
Skills
- Staff Development
- Customer Service
- Lesson Planning
- Classroom Management
- Student Records Management
- Critical Thinking
Certification
CPR & First Aid, American Red Cross
Medication Administration, Virginia Department of Education
Timeline
Department Head Manager
LeafSpring School At Wyndham
09.2020 - Current
Shop Captain
Macy's
07.2017 - 07.2019
No Degree - Medical Coding & Billing
U.S. Career Institute
No Degree - Child Care Development
CareCourses.com
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