Victoria McGill
Fort Collins,Colorado
Summary
I consider myself to be a skilled customer service specialist, bringing knowledge in conflict resolution, time management, and organization. I work to stay current on brand items and offer targeted recommendations to accommodate individuals. I take pride in my work and derive satisfaction from doing an exemplary job. I enjoy working closely with a team and believe it's important to reflect off each other's positive energy throughout the workday.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
MAD Greens
03.2022 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Retail Sales Specialist
Urban Outfitters, Inc.
08.2019 - 12.2020
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Tracked down hard-to-find merchandise at diverse locations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Keyholder
Something Sweet, LLC
12.2018 - 08.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Received and counted money.
- Tracked and prioritized work orders to meet daily production requirements
- Trained and mentored new employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened and closed store 6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures
Supervisor/Waitress/Coffee Barista
Piece A Cake, LLC
06.2015 - 12.2018
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated coworkers and customers about new products.
Education
Bachelor of Science - Nursing
Front Range Community College
Fort Collins, CO06.2028
High School Diploma -
St. Joseph By The Sea High School
06.2016
Skills
- Locating Merchandise
- POS Software
- Store Policies and Procedures
- Flexible Hours
- Multitasking and Prioritization
- Cleaning and Sanitizing
- Guest Greeting and Seating
- Personable and Friendly
- Customer service focus
- Training Assistance
- Conflict Resolution
- Team Supervision
Certification
- First Aid/CPR Certified
Timeline
Shift Leader
MAD Greens
03.2022 - Current
Retail Sales Specialist
Urban Outfitters, Inc.
08.2019 - 12.2020
Keyholder
Something Sweet, LLC
12.2018 - 08.2019
Supervisor/Waitress/Coffee Barista
Piece A Cake, LLC
06.2015 - 12.2018
Bachelor of Science - Nursing
Front Range Community College
High School Diploma -
St. Joseph By The Sea High School
- First Aid/CPR Certified
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