Victoria McVicker
Spokane,WA
Summary
Dynamic professional with extensive experience in customer service at Walt Disney Theme Parks & Resorts. Proven organizational skills and time management expertise, adept at appointment scheduling and data entry. Recognized for enhancing client satisfaction and resolving inquiries efficiently, ensuring a welcoming environment in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Receptionist
Highlands Day Spa
Post Falls, ID
09.2025 - Current
- Managed front desk operations, greeting clients and ensuring a welcoming environment.
- Scheduled appointments and coordinated staff availability to optimize service flow.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Processed payments and maintained accurate records of transactions.
- Assisted in maintaining cleanliness and organization of reception area for optimal client experience.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Guest Service Operations
Walt Disney Theme Parks & Resorts
Anaheim, CA
03.2023 - 11.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated various amusement rides, ensuring safety and compliance with regulations.
- Monitored ride operations to maintain optimal performance and guest satisfaction.
- Trained new staff on operational procedures and safety protocols.
- Resolved guest inquiries and concerns, maintaining a positive park environment.
Barista
Starbucks, Disneyland
Anaheim, CA
08.2022 - 02.2023
- Prepared and served high-quality beverages and food items to enhance customer experience.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Assisted in managing inventory levels, ensuring timely restocking of supplies.
Education
High School Diploma -
Shadle Park High School
Spokane, WASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Information protection
Timeline
Receptionist
Highlands Day Spa
09.2025 - Current
Guest Service Operations
Walt Disney Theme Parks & Resorts
03.2023 - 11.2024
Barista
Starbucks, Disneyland
08.2022 - 02.2023
High School Diploma -
Shadle Park High School