Victoria Mercer
Beulaville,NC
Summary
Dynamic and dedicated Hair Stylist with a proven track record at Bees Clips Salon Suites, excelling in client consultation and advanced hair styling techniques. Renowned for outstanding client retention and a keen eye for detail, I consistently deliver personalized services that enhance customer satisfaction and foster loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hair Sylist
Bees Clips Salon Suites
Jacksonville, NC
06.2016 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Receptionist
Southeastern Medical Oncology
Jacksonville
08.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Richlands Insurance & Realty
Richlands
09.2022 - 12.2022
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
Education
Surgical Technology Program
Lenoir Community College
Kinston, NCCosmetology
Lenoir Community College
Kinston, NC06.2016
General Studies
Richlands Highschool
Richlands, NC06.2013
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer consultation
- Advanced communication skills
- Highly motivated self-starter
- State licensed cosmetologist
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Natural hair care
- Customer education
- Appointment coordination
- Styling tools
- Social media promotion
- Cuts for women
- Outstanding client retention
- Balayage technique
- Updo styling
- Thermal styling
- Hair straightening
- Continuing education
- Sanitation practices
- Color corrections
Certification
CPR
Timeline
Receptionist
Southeastern Medical Oncology
08.2023 - 05.2024
Receptionist
Richlands Insurance & Realty
09.2022 - 12.2022
Hair Sylist
Bees Clips Salon Suites
06.2016 - Current
Surgical Technology Program
Lenoir Community College
Cosmetology
Lenoir Community College
General Studies
Richlands Highschool