VICTORIA MERIDA
Raleigh,NC
Summary
Reliable individual with experience in providing exceptional customer service in fast-paced retail environments. Skilled in taking orders, preparing food, and operating cash registers. Proven track record of maintaining high standards of customer service during high-volume, fast-paced operations. Committed to delivering a positive customer experience and ensuring customer satisfaction. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Janette Campbell
Raleigh, NC
07.2023 - Current
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Crew Member
Goodberry's Frozen Custard
Raleigh, NC
05.2022 - 03.2023
- Customer service job that entails making and fulfilling food orders and working with a team.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Relations
Bed Bath & Beyond
Raleigh, NC
05.2021 - 02.2022
- Involving checkout, general customer care, trouble shooting returns, and assisting the team with various store responsibilities.
- Ensured all customers received prompt resolution of their queries or problems.
Education
Associate in Applied Science - Forensic Science
Wake Technical Community College
Raleigh, NC05-2026
High School Diploma -
Millbrook Highschool
Raleigh, North Carolina06.2022
Skills
- Customer Satisfaction
- Problem Solving
- POS Systems
- Complaint Handling
- Organizational Skills
- Food Packaging
- Labeling
- Checkout
- Troubleshooting
- Product Knowledge
- Rapport Building
- Order Processing
- Returns and Exchanges
- Payment Collection
- Customer Service
Timeline
Customer Service Cashier
Janette Campbell
07.2023 - Current
Crew Member
Goodberry's Frozen Custard
05.2022 - 03.2023
Customer Service Relations
Bed Bath & Beyond
05.2021 - 02.2022
Associate in Applied Science - Forensic Science
Wake Technical Community College
High School Diploma -
Millbrook Highschool
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