Victoria Mitchum
Yakima
Overview
8
8
years of professional experience
Work History
Assistant Manager
E.Z Tiger Restaurant
03.2022 - Current
- Manage and support team of 20 staff members to ensure exceptional customer service and cohesive environment through clear and consistent communication, and regular support check-ins
- Responsible for shift scheduling and day-of assignments for the staff, as well as for managing reservation and to-go order platforms
- Responsible for social media marketing content; took and utilized original photographs used in restaurant website and Instagram
- Identify equipment, cleanliness and efficiency issues or malfunctions, and proactively resolve with existing resources and/or through communication with the team
- Responsible for ensuring excellent service and experience for customers; demonstrating and leading with a positive attitude and professionalism in challenging situations
Social Marketer & Baker
The Little Bake Shop at Johnsons Orchard
03.2021 - 12.2022
- Generated social marketing collateral and published content on Instagram for holiday and promotional events; took photographs for use as marketing assets to support and market launch of the new website and online ordering capabilities
- Operated in a team environment to create quality goods for customers, consistently delivering with accuracy and in a timely fashion; tracked and procured inventory & ingredients as required
Vacation Rental Property Manager
Bittner Properties
08.2016 - 09.2017
- Maintained a 4.7/5 Star rating through exceptional service and attention to detail for the owner
- Responsible for all management of the rental property such as check-in & check-out coordination, full-service cleaning, and on-demand guest support as needed
- Communicated with clients and tenants while offering strategic solutions to remedy problems; coordinating maintenance and repairs with contractors and clients as necessary
Education
Associate of Arts -
Yakima Valley College
Yakima, WA06-2025
Business Studies -
Columbia Basin College
Pasco, WA06.2019
Skills
- Administrative support
- Operational oversight
- Staff management
- Customer relations
- Schedule & calendar planning
- Social marketing
- Microsoft Office Suite
- InDesign
- Photoshop
Profile
Motivated team player with a passion for team clarity & cohesion, operational efficiency, continuous improvement and growth opportunities, and creating environments where people want to do good work.
Experienced in bringing these cultures to life through care and transparency for team members and management, collaborative problem solving, attention to detail, efficient task completion, active listening, resourcefulness, and maintaining grace under pressure.
Timeline
Assistant Manager
E.Z Tiger Restaurant
03.2022 - Current
Social Marketer & Baker
The Little Bake Shop at Johnsons Orchard
03.2021 - 12.2022
Vacation Rental Property Manager
Bittner Properties
08.2016 - 09.2017
Business Studies -
Columbia Basin College
Associate of Arts -
Yakima Valley College
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