Victoria Mongold

Certified Store Manager

Walgreens

11.2016 - Current

Implemented loss prevention measures to minimize shrinkage and protect store assets.
Provided ongoing training for staff members to ensure continued professional growth and improved performance.
Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
Collaborated with regional management on the development of targeted sales goals and strategies for success.
Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Acquired my WV and National Pharmacy tech license to help assist my team in the pharmacy on a daily basis by performing normal technician duties. This included, scheduling, inventory management, processing insurances and filling scripts.