Victoria Moore
Okemah
Summary
Skilled Referral Coordinator with a proven track record at SSM Health, adept in insurance verification and demonstrating exceptional organizational skills. Excelled in managing high-volume referrals and maintaining meticulous patient care, ensuring seamless coordination between healthcare providers. Known for enhancing patient satisfaction through efficient appointment scheduling and accurate documentation.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
SSM Health
11.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Optometry Technician
Seminole Vision Center
01.2022 - 11.2023
- Maintained and updated electronic patient files, complying with confidentiality regulations such as [Area of certification].
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
Education
High School Diploma -
Mason Public Schools
Okemah, OKSkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Accurate documentation
- Record preparation
- Appointment scheduling
Timeline
Referral Coordinator
SSM Health
11.2023 - Current
Optometry Technician
Seminole Vision Center
01.2022 - 11.2023
High School Diploma -
Mason Public Schools
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