Victoria Cockrell
San Antonio,TX
Summary
Results-driven Program Manager with over 20 years of experience leading complex operations and large-scale facility transitions. Expert in developing operational goals, managing multi-million dollar resource acquisitions, and implementing Program Management Best Practices (PMBP). Proven track record in fostering stakeholder partnerships and leading high-performing teams in mission-critical environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Rock Strength and Performance, LLC
San Antonio, TX
09.2020 - Current
- Directed facility operations and workforce readiness for 150+ facilities statewide, ensuring technical compliance and safety
- Delivered high-yield service contracts, leveraged Lean methodologies to eliminate operational waste; achieved a 33% sustained revenue growth
- Governs high-stakes logistics operations for $13M inventory portfolio, synchronizing warehouse deliveries and multi-site installations implementing PMBP to maintain 100% operational readiness and project alignment
- Streamlined operations by integrating Asana and Jobber systems, enhancing CRM, accelerating billing and secured financial reporting
- Exercises fiscal authority over procurement, authorizing high-value equipment acquisitions and technical resource requests while ensuring strict alignment with project budgets
- Spearheaded on-boarding and professional staff development, leading cross-functional teams, implementing structured training programs and performance standards
- Coordinated resource allocation and project timelines, ensuring alignment with organizational goals
Superintendent, Operations
United States Air Force
Minot Air Force Base, ND
06.2016 - 11.2020
- Project Manager for 8 facilities; negotiated $3M multinational contracts for large-scale infrastructure projects to enhance forward operating sites in Southwest Asia
- Architect for innovative projects facilitated collaboration with multi-disciplinary teams on logistics/blueprints to create $4.3M in improvement programs and facility upgrades
- Strategically orchestrated logistics for executive officials enforced protocol and security measures, set budget analysis, led procurement/contract review
- Provided executive oversight for technical training delivery, establishing standardized instructional frameworks leading instructor cohorts in high-caliber baseline of technical expertise
- Spearheaded Missile site operations/12 facilities; directed logistics for multiple teams, transport, and training
Program Manager
Air Force Service Center Headquarters
Joint Base San Antonio, TX
11.2000 - 05.2016
- Cultivated strategic partnerships with community stakeholders and key base facilities to execute recurring, high-visibility events, ensuring mission alignment and 100% program compliance
- Directed executive-level training on facility management and fiscal governance for 154 global facilities, establishing criteria for complex budgeting, resource acquisition, and adherence to industry requirements
- Primary Contract Approver for an annual portfolio of $1.6M in national contracts, implementing rigorous validation protocols to ensure service delivery for 13,000 personnel across decentralized locations
- Developed and executed comprehensive training programs to enhance workforce performance and operational efficiency
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes
Education
MBA - Business Administration
Texas State University
San Marcos, TX01-2028
Bachelor of Science - Sports And Health Science
American Public University System
Charles Town, WV12-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Project management
- Customer relationship management
- Strategic planning
- Process improvement
- Quality assurance controls
- Logistics oversight
- Budget development and management
- Contract management
Certification
- Certified Lean Six Sigma Master Black Belt (LSSMBB, 2026)
- Certified Scrum Master (2026)
- Certified Senior Human Resources Manager (SHRM, 2026)
- Machine Learning for Lean Six Sigma (2026)
- General Industry OSHA 30 (2026)
- Adaptive Agility Coach (AAC, 2026)
- Supply Chain Manager (2026)
- Specialist in Organizational Learning (SOL, 2026)
- ISO 45001-Occupational Health and Safety Management (2026)
- Fire Extinguisher Training PASS Methodology (20206)
- Certified Change Practitioner (CP, 2026)
- DiSC Communication Course (2019)
- Organizational Change Management Course (Deloitte, 2018)
- Senior Non-Commissioned Officer Training Academy (USAF, 2017)
Timeline
Operations Manager
Rock Strength and Performance, LLC
09.2020 - Current
Superintendent, Operations
United States Air Force
06.2016 - 11.2020
Program Manager
Air Force Service Center Headquarters
11.2000 - 05.2016
MBA - Business Administration
Texas State University
Bachelor of Science - Sports And Health Science
American Public University System