Victoria Mortimer
Orlando ,FL
Summary
Results-driven and highly experienced Luxury Lease-Up Community Manager with over 6+ years of success in overseeing high-end residential communities from pre-leasing through full stabilization. Proven track record of driving occupancy, maximizing NOI, and delivering exceptional resident experiences in competitive markets. Skilled in team leadership, strategic marketing, budgeting, vendor relations, and building strong community engagement. Adept at implementing innovative leasing strategies and operational processes that align with brand standards and ownership goals. Recognized for cultivating upscale living environments while maintaining high retention and satisfaction rates.
Overview
6
6
years of professional experience
Work History
Community Manager
The Collier Companies
03.2025 - Current
- Spearheaded the successful lease-up of a 336+ unit luxury community, achieving 95% occupancy .
- Managed all phases of property operations including leasing, budgeting, marketing, staff training, vendor coordination, and resident relations.
- Implemented strategic digital marketing and outreach campaigns, increasing qualified traffic by 40% and improving closing ratios.
- Utilized Entrata, Yardi, and RealPage to manage leasing, reporting, and resident communication with full accuracy and compliance.
Community Manager
ECI Management
03.2024 - 03.2025
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Community Manager
Sawgrass Creek Luxury Apartment
06.2019 - 05.2024
- Directed daily operations of a Class A high-rise, maintaining 90%+ occupancy and a 70% renewal rate in a highly competitive market.
- Supervised and mentored a team of leasing consultants, maintenance, and concierge staff, fostering a high-performance culture and excellent customer service.
- Managed annual budget exceeding financial targets and reducing delinquency through proactive collections and resident engagement.
Education
High School -
St James
Port St Lucie, FL05-2009
Skills
- Lease-Up & Stabilization Strategies
- Mixed-Use Property Management
- Team Leadership & Staff Training
- Yardi RealPage Entrata CRM Platforms
- Resident Retention & Satisfaction
- Marketing & Social Media Campaigns
- Budgeting & Financial Reporting
- Vendor & Contractor Management
- Renewals & Rent Collections
- Customer Service Excellence
- Event Planning & Community Engagement
- Fair Housing & Compliance
- Maintenance Coordination & Curb Appeal
- Market Analysis & Rent Pricing Strategies
- Turn Management & Unit Inspections
Timeline
Community Manager
The Collier Companies
03.2025 - Current
Community Manager
ECI Management
03.2024 - 03.2025
Community Manager
Sawgrass Creek Luxury Apartment
06.2019 - 05.2024
High School -
St James
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