Victoria Mowatt
Wildomar,California
Summary
Analytical and problem-solving professional with a proven track record in gathering and evaluating information for thorough and accurate results. Recognized for effective collaboration skills and adaptability in dynamic environments. Eager to expand knowledge in conducting interviews, background checks, and federal law. Dependable and organized candidate excelling at managing multiple priorities with a positive attitude. Committed to taking on additional responsibilities to meet team goals. Currently holding a Secret clearance, consistently maintaining strict confidentiality.
Overview
11
11
years of professional experience
Work History
Program Support Assistant
U.S. Forest Service
2023.08 - 2024.09
- Company Overview: San Bernardino National Forest: Law Enforcement and Investigations
- Assisted with technical and administrative work related to record keeping, filing, unit planning, monitoring, resource studies, purchasing, minor budget tasks, travel, human resources, property management, facility liaison, acquisition, and other related tasks
- Prepared and distributed correspondence, reports, and forms; hard-copy and electronic record keeping; mail distribution and collection; travel arrangement and updating; and safety and security related tasks
- Performed support work for law enforcement personnel including Patrol Captions (PC), Special Agents (SA’s) and Law Enforcement Officers (LEOs) in zoned office environments and out in the field
- Participated in the negotiation of terms and conditions of proposed grants and agreements, including cost, schedule, administrative and fiscal matters
- Entered citations/violation notices into the Law Enforcement Entry system
- Managed Cooperative Agreements with local counties and police departments ensuring resolution of problems and conflicts to meet agency schedules
- Managed and conducted 2023 and 2024 OHV (Off highway vehicle) Grant/Agreements with the State Department
- Routinely conducted inventory management of evidence, by properly maintaining records, destroying, and containing accountable evidence in appropriate lockers
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Improved organizational safety with meticulous verification of references and employment histories.
Program Support Assistant
U.S. Forest Service
2023.01 - 2023.08
- Company Overview: Plumas National Forest: Law Enforcement and Investigations
- Assisted with technical and administrative work related to record keeping, filing, unit planning, monitoring, resource studies, purchasing, minor budget tasks, travel, human resources, property management, facility liaison, and other related tasks
- Prepared and distributed correspondence, reports, and forms; hard-copy and electronic record keeping; mail distribution and collection; travel arrangement and updating; and safety and security related tasks
- Performed support work for law enforcement personnel including Patrol Captions (PC), Special Agents (SA’s) and Law Enforcement Officers (LEOs) in zoned office environments and out in the field
- Participated in the negotiation of terms and conditions of proposed grants and agreements, including cost, schedule, administrative and fiscal matters
- Manages two CO-OP Agreements with local counties (Plumas County/Butte County) ensuring resolution of problems and conflicts in order to meet agency schedules
- In support of modifications, tracks payments and funds balance, and develops status and statistical information
- Manages and conducted 2022 and 2023 OHV (Off highway vehicle) Grant/Agreements with the State
- Routinely conducts inventory management of evidence, by properly maintaining records, destroying, and containing accountable evidence in appropriate lockers
- Plumas National Forest: Law Enforcement and Investigations
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships with various U.S. Government entities through consistent follow-up communication and efficient problem resolution.
Administrative Support Assistant
U.S. Forest Service
2022.01 - 2022.12
- Company Overview: Lassen National Forest: Almanor Ranger District
- Provided support and assistance processing a wide variety of requisitions; reconciled purchases and maintained files in accordance with Federal regulations and agency directives
- Established and maintained the unit's files, accountable property inventories, records, etc
- Assists the unit as the contact for property management to ensure proper disposal/excessing of equipment
- Designated as the District property management liaison, conducting inventory for FY22 for over $800,000 worth of Government accountable property
- Ensures regulatory compliance for administrative work and assists in correcting problems that conflict with established guidelines and rules
- Reviewed and kept informed about Federal and Agency-wide directives and procedures, their changes, and new requirements affecting the work of the organization
- Performed general property management support services to maintain and dispose of equipment to support unit functions, including Fire and Law Enforcement
- Oversaw barracks plans for over 30 tenants to promote timely transition to permanent housing and appropriate usage of barracks subsidies as the manager
- Maintained company handbook to outline policies and provide insights to company mission and values
- Balanced budget administration for the district, making sure all needed purchase requests were fulfilled for all departments
- Served as the facility point of contact for the district, performing start-up functions on systems based on project plans, specifications, and contract documents
- Assisted in developing and implementing solutions for administrative problems within the unit and the larger administrative program
Customer Service Representative
U.S. Forest Service
2020.10 - 2022.01
- Company Overview: Olympic National Forest: Supervisor’s Office
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
- Sold admission, processed payments, and issued passes, permits and recreational information
- Led projects and analyzed data to identify opportunities for improvement
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Installed new security systems, managed configuration, and delivered end user training
- Reviews and keeps informed about Federal and Agency-wide directives and procedures, their changes, and new requirements affecting the work of the organization
- Used field equipment, devices and supplies to conduct GSA certified Credentialing (Linc-pass), collect fingerprints and document findings
- Educated visitors on area wildlife and regional history during tours and presentations
- Provided information and guidance for forest/park visitors, answered questions and inquiries and suggested trails for hiking
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Dedicating a total of 48 Community Outreach events, serving 2500 members of the community in these events
Front Desk Agent/Night Auditor
Hilton Garden Inn
2019.09 - 2021.10
- Used property management software to process reservations, check-ins, and checkouts
- Maintained financial accuracy by collecting deposits, fees, and payments
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Completed night audits for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Kept accounts in balance and ran daily reports to verify totals
Master-At-Arms – Harbor Security Officer
U.S. Navy
2015.06 - 2019.07
- Company Overview: Naval Station Guantanamo Bay, Cuba
- Worked as harbor security officer responding to wide variety of calls such as divers in distress, High Value Asset escorts, search and rescue operations and Detainee Movement escorts
- Provided anti-terrorism force protection for Guantanamo Bay Naval Station ensuring safety of 5,300 base residents
- Enforced and maintained rules and regulations waterside to all waterborne traffic, protecting wildlife sanctuaries in accordance with local and base-wide law
- Work includes preparing and distributing base-wide correspondence, reports, and forms; hard-copy and electronic record keeping; mail distribution and collection; travel arrangement using Defense Travel System (DTS) and updating; and safety and security related tasks
- Was awarded Army Commendation Medal for efforts in first response life saving efforts to drowning victim
- Successfully seized approximately 30 pounds of drug paraphernalia smuggled into bay with coordination of harbor units and Criminal Investigations
- Supervised 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols
Hospitality Associate/Cashier
Paul Bunyan Resort
2013.05 - 2015.05
- Worked flexibly at restaurant/Bed and Breakfast/campground as front desk associate and server
- Maintained guest check-in records, prepared campground sites, handled transactions, coordinated room availability and assignment, and managed cleanliness of rooms
- Supervised as shift lead to oversee daily operations of kitchen and staff to ensure maximum efficiency and customer care
- Mentored new team members on point of sales system operation, customer service strategies and sales goals
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Accurately identified and resolved customer complaints concerning food or lodging
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards
Education
Bachelor Of Business Administration - Business Management
Azusa Pacific University
Azusa, CAAdministration Of Justice Transfer Degree, AS-T - Administration Of Justice
San Bernardino Valley College
San Bernardino, CAAssociate Of Arts - Hospitality Management
Bryant And Stratton College
Getzville, NYAssociate Of Arts - Business Administration
Pierce College
Puyallup, WASkills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Legal compliance
- Law enforcement collaboration
- Attention to detail
- Adaptability and flexibility
Clearance
Secret
Timeline
Program Support Assistant
U.S. Forest Service
2023.08 - 2024.09
Program Support Assistant
U.S. Forest Service
2023.01 - 2023.08
Administrative Support Assistant
U.S. Forest Service
2022.01 - 2022.12
Customer Service Representative
U.S. Forest Service
2020.10 - 2022.01
Front Desk Agent/Night Auditor
Hilton Garden Inn
2019.09 - 2021.10
Master-At-Arms – Harbor Security Officer
U.S. Navy
2015.06 - 2019.07
Hospitality Associate/Cashier
Paul Bunyan Resort
2013.05 - 2015.05
Bachelor Of Business Administration - Business Management
Azusa Pacific University
Administration Of Justice Transfer Degree, AS-T - Administration Of Justice
San Bernardino Valley College
Associate Of Arts - Hospitality Management
Bryant And Stratton College
Associate Of Arts - Business Administration
Pierce College