Victoria Mullen
Summary
Reliable professional with extensive bartending and waitressing experience. Expertise in cocktail preparation and customer engagement, ensuring memorable guest experiences. Committed to maintaining high service standards and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bartender/ Waitress
Yarde Tavern
Enfield
12.2020 - Current
- Prepared and served diverse cocktails and beverages to elevate guest experiences.
- Trained new bartenders on menu items and service standards, ensuring consistency.
- Ensured responsible service by monitoring guests' alcohol consumption.
- Created innovative drink specials that increased customer visits.
- Oversaw bar inventory and streamlined restocking processes to maintain supply levels.
- Maintained cleanliness and organization of bar area for optimal operations.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards to verify age before serving alcoholic beverages.
- Handled cash transactions accurately, operating cash register and POS system.
Waitress
Three Figs
Suffield
06.2023 - 01.2024
- Provided exceptional customer service in high-energy dining environment.
- Efficiently took orders using point-of-sale systems with high accuracy.
- Promoted menu items, enhancing guest satisfaction and contributing to sales growth.
- Built rapport with regular customers through friendly interactions, fostering loyalty.
- Accurately processed payments, issuing change and printing receipts for guests.
- Ensured cleanliness and organization throughout dining areas and service stations.
- Trained new staff on operational procedures and service standards, improving team readiness.
- Set up dining areas for large parties by rolling silverware and arranging food stations.
waitress
Rinaldis Pizza And Sub Shop
Enfield
03.2016 - 08.2018
- Delivered food and drink orders to guests after taking accurate requests.
- Followed up with customers during meals to confirm satisfaction and anticipate needs.
- Maintained friendly, professional demeanor while managing multiple tables to enhance guest experience.
- Welcomed customers, addressed questions, and suggested specials to enhance profitability.
- Restocked supplies and cleaned counters to ensure a tidy and efficient work area.
Education
High School Diploma -
Enfield High School
Enfield, CT06-2018
Criminal Justice
Asnuntuck Community College
Enfield, CT05-2026
Skills
- Mixology techniques
- Cocktail preparation
- Beer keg handling
- Menu knowledge
- Beverage recommendations
- Responsible beverage service
- Service compliance
- Hygiene standards
- Cash register proficiency
- Customer service excellence
- Reliability
- Uniform standards
- Personable demeanor
Timeline
Waitress
Three Figs
06.2023 - 01.2024
Bartender/ Waitress
Yarde Tavern
12.2020 - Current
waitress
Rinaldis Pizza And Sub Shop
03.2016 - 08.2018
High School Diploma -
Enfield High School
Criminal Justice
Asnuntuck Community College