VICTORIA NELSON
American Fork,UT
Summary
Experienced with providing comprehensive chairside assistance in orthodontic settings. Utilizes strong organizational skills to manage patient records and sterilization protocols efficiently. Focused on providing a positive and personalized experience for every customer. Track record of effective communication and teamwork in delivering quality care for patients and customers, all done with enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Trapnell Orthodontics
08.2023 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Captioning Agent
Sorenson Communications
05.2021 - 08.2023
- Streamlined communication between hearing-impaired clients and businesses by providing accurate and timely captions for phone calls.
- Managed complex technical setups involving multiple audio sources and captioning software, ensuring seamless delivery of captions to clients.
- Maintained a high level of dictation speed and accuracy.
- Maintained strict consumer confidentiality in compliance with FCC regulations.
Cashier
Taco Time
05.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed daily cleaning and organizing tasks to keep areas clean and neat
Education
Bachelor of Science - Exercise Science
Southern Utah University
Cedar City, UT04-2023
Skills
- Customer service
- Communication
- Fast learner
- Coachable
- Attention to detail
- Cleaning and sanitizing
- Energetic and enthusiastic
- Positive attitude
- Time management
Certification
- CPR certified
- Food Handler's Permit
- Alcohol Server Certification
Timeline
Orthodontic Assistant
Trapnell Orthodontics
08.2023 - Current
Captioning Agent
Sorenson Communications
05.2021 - 08.2023
Cashier
Taco Time
05.2018 - 01.2019
Bachelor of Science - Exercise Science
Southern Utah University
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