Victoria Nimets
Hallandale Beach,Broward
Summary
Dynamic worker with consistent performance, exceptional customer service and communication skills.
Strong ability to communicate effectively, compassionate service while processing.
Positive and friendly disposition.
Reliable, with positive attitude.
Action oriented in completing multiple tasks.
Flexible and hard working.
Ability to represent the company and brand within in-store and outdoor events.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Najee's Cafe
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Representative
Europa Gourmet
04.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Business Administration And Management
Miami Dade College
Miami, FL08.2021
Skills
- Complaint Resolution
- Call Center Experience
- Product and Service Solutions
- Complaint Handling
- Product Sales
- Sales Closing
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Manager
Najee's Cafe
08.2023 - Current
Customer Service Representative
Europa Gourmet
04.2021 - 06.2023
BBA - Business Administration And Management
Miami Dade College
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