Victoria Nunez
Dalton,GA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Ken Smith Auto Parts
Chattanooga , TN
2022.01 - 2023.10
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Call Center Representative
Tmobile Call Center
Chattanooga , TN
2017.03 - 2019.07
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Teller
North Georgia Electric
Dalton , GA
2018.03 - 2019.06
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
Education
Associate of Applied Science - Phlebotomy
Georgia Northwestern Technical College
Rome, GA2018-02
Associate of Applied Science - Neuromuscular Therapy
Coosa Valley Technical College
Rome, GA2009-02
High School Diploma -
Dalton High School
Dalton, GA2005-03
BBA - Aviation Management And Operations
Liberty University
Lynchburg, VASkills
- Program Administration
- Customer Service
- Labor Relations
- Process Improvement
- Customer Retention
Certification
- Microsoft Fundamentals
- Google Project Management: Professional Certficate
Affiliations
- Gardening
- holistic lifestyle
- Staying active with children's involvement in sports
- church
Timeline
Operations Manager
Ken Smith Auto Parts
2022.01 - 2023.10
Teller
North Georgia Electric
2018.03 - 2019.06
Call Center Representative
Tmobile Call Center
2017.03 - 2019.07
Associate of Applied Science - Phlebotomy
Georgia Northwestern Technical College
Associate of Applied Science - Neuromuscular Therapy
Coosa Valley Technical College
High School Diploma -
Dalton High School
BBA - Aviation Management And Operations
Liberty University
- Microsoft Fundamentals
- Google Project Management: Professional Certficate
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