Victoria Olieh
Hanover Park,IL
Summary
Compassionate caregiver with extensive experience in elderly support and healthcare. Skilled in problem-solving and collaborating with healthcare teams to enhance resident well-being. Focused on building trust with residents and their families while upholding company values.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Wheaton Village
Wheaton, IL
08.2025 - Current
- Greeted visitors at reception, creating a friendly first impression. and ensuring a welcoming atmosphere at Wheaton Village
- Managed incoming calls, efficiently directing them to appropriate staff to ensure smooth communication.
- Organized front desk area to ensure professionalism and efficiency., ensuring cleanliness and professionalism.
- Addressed customer inquiries and complaints, providing timely solutions to boost client satisfaction.
- Greeted visitors at reception, creating a friendly first impression, and ensuring a welcoming atmosphere at Wheaton Village
Caregiver
the Oaks at Algonquin
Algonquin, IL
10.2024 - 01.2026
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Aided mobility and independence for disabled individuals while monitoring safety to prevent accidents.
- Cultivated supportive relationships with residents and families, enhancing care quality and communication.
- Monitored and reported changes in residents' health conditions to nursing staff.
- Organized and led engagement activities that fostered social interaction and significantly improved resident morale.
- Organized and led engagement activities to foster social interaction and improve resident morale.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
Restaurant Waitress
the Oaks at Algonquin
Algonquin, IL
12.2022 - 05.2024
- Engaged with customers to enhance dining experience, answered questions, and recommended specials, contributing to increased sales.
- Delivered food orders promptly and courteously.
- Resolved customer complaints by coordinating with kitchen staff for timely replacement items, ensuring customer satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Performed cleaning duties, including sweeping, mopping, and tidying server stations, to maintain a welcoming and hygienic environment.
Education
High School Diploma -
Harry D. Jacobs
Algonquin, IL05-2024
Skills
- Customer service
- Conflict resolution
- Active listening
- Compassionate care
- Problem solving
- Basic housekeeping
- Patient care
- Emergency response
- Dementia care
Certification
- Phlebotomy Training - 12/18/2024
Languages
Italian
Professional Working
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Cooking
- Music
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Receptionist
Wheaton Village
08.2025 - Current
Caregiver
the Oaks at Algonquin
10.2024 - 01.2026
Restaurant Waitress
the Oaks at Algonquin
12.2022 - 05.2024
High School Diploma -
Harry D. Jacobs