Victoria Omana
Miami,FL
Summary
Retail sales professional with proven track record in achieving sales targets through strategic communication and customer need analysis. Expertise in enhancing store layout for optimal product visibility, resulting in improved customer flow and satisfaction. Recognized for problem-solving skills and fostering customer loyalty through exceptional service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Eyemazy
Miami, FL
05.2025 - Current
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing, and styling to improve shopping experience.
- Maintained store cleanliness by ensuring tidy floors, windows, and displays.
- Conducted regular inventories to effectively monitor stock levels.
- Utilized technology resources to aid customers in locating desired items.
- Answered incoming calls to provide information about store offerings and services.
- Created visual effects for photos using advanced image editing techniques.
- Collaborated with clients to understand their vision and provided feedback on post-production work.
Receptionist Manager
Doggies Gone Wild
Miami, FL
03.2024 - 05.2025
- Maintained accurate records of each dog's health history and medical treatments during daycare stays.
- Performed thorough background checks on prospective employees before hiring.
- Ensured cleanliness and safety for all dogs in attendance at daycare.
- Created monthly reports summarizing overall facility activity levels.
- Resolved customer complaints to a 10% regarding pets' stays or other daycare service issues.
- Communicated regularly with pet owners to provide updates on pets' progress.
- Monitored food and water levels, ensuring adequate access for all pets at all times.
- Scheduled grooming appointments for customers' pets upon request.
Cashier Manager
Llaollao
Odivelas , Lisbon, Portugal
07.2023 - 01.2024
- Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
- Trained new employees on operational tasks related to frozen yogurt shop.
- Resolved customer complaints professionally to enhance satisfaction.
- Strictly adhered to health regulations for food preparation and cleaning in store.
- Cleaned equipment such as blenders, mixers, dispensers, etc. to ensure proper functioning.
Retail Worker
Bershka
Lisbon, Portugal
01.2023 - 07.2023
- Processed returns and exchanges in accordance with company policies while ensuring positive customer interactions.
- Maintained composure and utilized problem-solving skills to resolve customer conflicts.
- Managed cash register operations accurately, facilitating swift payment processing.
- Greeted customers warmly, identified needs, and provided guidance in product selection.
- Ensured cleanliness of store by sweeping floors, dusting surfaces, and overseeing waste disposal.
Education
High School Diploma -
Cristo Rey
Venezuela07-2019
Skills
- Inventory management
- Customer relationship management
- Cash handling
- Conflict resolution
- Team collaboration
- Friendly and outgoing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Sales Associate
Eyemazy
05.2025 - Current
Receptionist Manager
Doggies Gone Wild
03.2024 - 05.2025
Cashier Manager
Llaollao
07.2023 - 01.2024
Retail Worker
Bershka
01.2023 - 07.2023
High School Diploma -
Cristo Rey