Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Ortega

Las Vegas,NV

Summary

Performance driven professional focused on advancing guest experiences, retention efforts and growing revenue. Enthusiastic team member focused on career development in the hospitality industry. Dedicated to exceed guest expectations and build long-term guest loyalty.

Overview

7
7
years of professional experience

Work History

Supervisor - Environmental Services

Aria Resort And Casino
07.2023 - Current
  • Oversee a team of 30-40 employees to ensure all public areas, offices, and spaces are adequately sanitized, cleaned, and are visually appealing
  • Inspect all areas in full detail to ensure cleaning is up to standard and done properly
  • Complete cleaning request or projects from other departments
  • Create daily schedule and tasks for casino porters or utility team
  • Team update any important information to team members
  • Open the shift by assigning keys/radios
  • Close the shift by being responsible for collecting keys/radios
  • Complete closing paperwork
  • Assist with coaching, counseling, discipline and training of team members
  • Enforce departmental policies and procedures.
  • Communicate with Workforce management to update any early outs, attendance points, fmla early outs.

Inventory Coordinator - Housekeeping

Aria Resort And Casino
05.2021 - 07.2022
  • Submit daily orders via Stratton Warren, Oracle, and Coupa to maintain HSKP warehouse up to par levels
  • Follow up with vendors on status of delivery
  • Work with purchasing to request updated quotes, pricing, and closing PO's
  • Accurately inventory warehouse and linen supply 1x per month
  • Respond to all email supply request in a timely fashion
  • Ensure delivery of request by working with supply delivery attendants
  • File all receiving receipts by vendor and date
  • Submit orders for other departments and ensure they are charged correctly : Aria EVS, Vdara Evs, Vdara housekeeping
  • Perform any other tasks as needed

Admin Assistant - Housekeeping

Aria Resort And Casino
11.2021 - 05.2022
  • Communicate general departmental information, answer questions regarding, training, schedules, payroll, hours of operation, procedures, policies, personal extensions
  • Create daily dispatch and scheduling for floor managers, runners', housepersons' and Gra's in a timely matter
  • Track and report No Call-No Shows/Callouts
  • Assist with payroll or vacations discrepancies and leave of absence
  • File and scan payroll documentation to Workforce Management
  • Answer emails and phone calls accordingly
  • Help team members navigating company work portal
  • Assign tasks to light duty team members. Ensure task are completed by end of shift
  • Scheduled Step One meetings between for assistant executive, employee and shop steward

Attractions Coordinator

Circus Circus Resort And Casino
06.2016 - 12.2020
  • Managed event logistics and operations
  • Coordinated schedules and timelines for events
  • Answered phone calls and emails to contact, give information and document reservations
  • Called event contact to review event details, times, final numbers pre-event
  • Resolved issues with service providers and inventory vendors to produce smooth events
  • Coordinated with catering, engineering, and EVS departments to ensure event is a success
    Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds
  • Assist to produce concept plans for high-profile corporate meetings and events
  • Implemented protocols and procedures to effectively manage planning process
  • Hired, trained and supervised event hosts

Education

Southwest Career And Technical Academy
Las Vegas, NV

Skills

  • Diplomatic in guest and employee relations
  • Fast paced learning
  • Adaptive team leader
  • Highly attentive to detail
  • Project and task oriented
  • Positive and energetic attitude

Timeline

Supervisor - Environmental Services

Aria Resort And Casino
07.2023 - Current

Admin Assistant - Housekeeping

Aria Resort And Casino
11.2021 - 05.2022

Inventory Coordinator - Housekeeping

Aria Resort And Casino
05.2021 - 07.2022

Attractions Coordinator

Circus Circus Resort And Casino
06.2016 - 12.2020

Southwest Career And Technical Academy

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Victoria Ortega