VICTORIA OWENS
Ocala,FL
Summary
Initiative-taking and compassionate individual with solid foundation and health scientist seeking to join the medical team where I can contribute to providing exemplary patient care and support an individual medical practice while continuously enhancing my clinical skills for the betterment of the community's health. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Ocala Oncology
Ocala, FL
05.2020 - Current
- Clinical research coordinator, medical assistant, phlebotomist
- Monitored patient safety during clinical trials according to established guidelines.
- Conducted screening interviews to determine eligibility of possible subjects.
- Gathered and reviewed study data.
- Organized, analyzed and modeled study data.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Provided guidance on Good Clinical Practice regulations and other applicable regulatory standards.
- Compiled trial related documents into a master file as required by sponsor or regulatory agency.
- Monitored subject enrollment and tracked dropout details.
- Developed and maintained accurate and timely study databases.
- Coordinated investigator meetings, conference calls, and site initiation visits as needed.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
- Prepared informed consent forms for review by ethics committees.
- Developed case report forms for data collection at investigational sites.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Reviewed CRFs for completeness and accuracy before database entry.
- Placed orders for medications to be used in studies.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Conducted routine visits to research sites to ensure compliance with protocol requirements.
- Kept patient care protocols and clinical trial operations in compliance.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Changed dressings on wounds to prevent infection and check for healing.
- Scheduled appointments for patients via phone and in person.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Inspected equipment to ensure proper working order prior to use on patients.
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered medications under physician's supervision.
- Collected samples from patients for laboratory testing purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Processed orders for medical supplies and lab equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
Surgery Coordinator
Ocala Breast and General Surgery
Ocala, FL
03.2024 - 07.2024
- Surgery coordinator, surgical tech, surgical intake, supervisor, medical assistant, phlebotomist, scheduler
- Left job due to moving
- Scheduled follow-up appointments as designated by physician.
- Communicated with patients with compassion while keeping medical information private.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Assisted physicians with finalizing reports, speeches or presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Completed relevant insurance and other claim forms.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed patient appointments and consultations.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Located scheduling barriers and implemented appropriate solutions.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
- Follows complex and comprehensive verbal and written instructions.
- Coordinated educational seminars for surgeons by organizing registration and travel plans.
- Kept accurate records of all supplies used during surgeries.
- Ensured that all necessary documents were completed accurately before each procedure.
- THIS IS A SUMMARY STATEMENT Punctual and reliable surgical assistant, no matter the time of day or night.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
- Organized instrument trays for specific types of surgeries.
- Assisted surgeons in variety of minor and major surgical procedures.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Maintained sterile environment in the operating room during surgical procedures.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
- Administered medications as prescribed by physician or nurse practitioner prior to surgery.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Rendered aid to patients experiencing life-threatening emergencies during surgical procedures.
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
- Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
Team Lead
Panera
The Villages , FL
04.2022 - 10.2022
- Maintained safe food handling practices to prevent germ spread.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Packaged and bagged cooked food and prepared items.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted with unloading deliveries from suppliers into storage areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Performed variety of duties related to food service.
- Properly stored all leftover food items after each shift.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Prepared workstations with ingredients and tools to increase efficiency.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Education
High School Diploma -
Forest High School
Ocala, FL05-2024
Skills
- Patient safety
- Data analysis
- Regulatory compliance
- Customer service
- Team collaboration
- Patient assessment
- Clinical data management
- Electronic medical records
- Interpersonal communication
- Health regulations compliance
- Scheduling appointments
- Professional bedside manner
- Certified in CPR/AED
- Acute care expertise
- Patient scheduling
- Effective communication
- Infection control procedures
- Clinical applications
- Self motivation
- Prepare treatment rooms
- Patient triage
- Immunization administration
- Records management
- Patient management
- Wound care
- Written communication
- Medical transcription
- Adaptability
- Blood and tissue collection
- EKG administration
- Medical terminology
- Venipuncture techniques
- Pathology Testing
- Proper sterilization techniques
- Lab equipment operation
- Vital signs monitoring
Certification
- On the job training certification in phlebotomy with 1000+ needle sticks
- On the job training for injections including IM, SQ, ID
- HIPAA, Blood Born Pathogens, EMR security and privacy training
- BLS and Wilderness First Aid up to date
- Efficiency with EMR systems such as Iknow Med, Athena, Greenway, Greenway prime, and Orchard laboratory systems
- Efficient at sterilization technique assisted in minor office surgeries including bone marrow biopsy's, infusaport removal, lipoma removal, ultrasound guided biopsy's, scout placements and SAVI Placements
References
- Dr. Rama Balaraman MD, Oncology & Hematology, 352-247-0993, rama.balaraman@usoncology.com
- Robert Martinson, Retired MSgt of the USAF, 707-372-1108, robert.martinson@marion.k12.fl.us
- Cassandra Bartley, 516-201-7782, Cassandra.bartley@usoncology.com
- Lori Foster, MLT III, Laboratory Manager, 352-208-7157, lori.foster@usoncology.com
- Sanjit Nirmalanandhan, PhD, Director of Clinical Research, 352-547-1958, Sanjit.Nirmalanandhan@usoncology.com
References
References available upon request.
Timeline
Surgery Coordinator
Ocala Breast and General Surgery
03.2024 - 07.2024
Team Lead
Panera
04.2022 - 10.2022
Clinical Research Coordinator
Ocala Oncology
05.2020 - Current
High School Diploma -
Forest High School
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