Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTORIA PATTERSON

Alton,IL

Summary

"Detail-oriented and results-driven professional with experience in life insurance sales and property claims adjusting. Skilled in assessing client needs, providing tailored insurance solutions, and evaluating claims with accuracy and fairness. Proficient in policy interpretation, property damage assessment, and effective negotiation to achieve equitable outcomes. Leveraging a strong background in customer service from banking and diverse service industries, excels at building lasting client relationships, delivering exceptional service, and maintaining the highest standards of professionalism and integrity."

Overview

12
12
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

American Income Life
03.2024 - Current
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Educated clients on insurance policies and procedures.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Maintained high standards of customer service by building relationships with clients.

Property Claims Adjuster

USAA
05.2023 - 10.2023
  • Conducted thorough investigations to assess and validate insurance claims, ensuring accuracy and compliance with company policies.
  • Analyzed policy terms and coverage to determine the extent of liability and facilitated prompt and fair settlements.
  • Utilized industry software and databases, including Xactimate, to estimate claim values and assess damages, maintaining a high level of precision.
  • Prepared detailed and well-documented claim reports for internal review and external audits, ensuring transparency and regulatory compliance.
  • Demonstrated effective communication skills while negotiating settlements with claimants, fostering positive relationships.
  • Participated in ongoing training sessions to enhance knowledge of insurance policies, risk management, and emerging industry practices.
  • Upheld a customer-focused approach, providing excellent service and addressing inquiries to enhance overall satisfaction and retention.

Home Caretaker

Self-employed
03.2020 - 05.2023
  • Orchestrated daily schedules, efficiently managing household priorities.
  • Applied budgeting and financial management skills to optimize family resources.
  • Contributed to the growth of multiple online businesses by facilitating presentations and actively recruiting.
  • Engaged in free lance work, including script writing.

Waitress

Pappadeaux's Seafood Kitchen
06.2017 - 03.2020
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Customer Service Representative

Bank Of America
06.2017 - 02.2018
  • Process standard teller transaction for customers including servicing, , accepting loan payments, balancing cash drawers, handling night deposits, correcting discrepancies
  • Process 25+ customers per hour with extreme attention to detail
  • Respond to customer account inquiries

Waitress/ Bar Tender

Red Lobster
08.2012 - 06.2017
  • Delivered exceptional, friendly and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Skillfully anticipated and addressed guests’ service needs


Education

ASSOCIATES - SCIENCE

Lewis And Clark Community College
2013

HIGH SCHOOL DIPLOMA -

ALTON HIGH SCHOOL
2011

Skills

  • Strong understanding of complex claims processes and documentation evaluation
  • Effective communication skills with clients, colleagues, and stakeholders
  • Exceptional customer service background, emphasizing empathy and patience
  • Ability to navigate and coordinate within a legal framework
  • Detail-oriented with a commitment to accuracy in legal documentation
  • Insurance policy sales
  • Client retention
  • Adaptable to evolving legal procedures and regulations

Certification

  • Property and Casualty License
  • Life Insurance License - IL, MO, TX Department of Insurance.

Timeline

Life Insurance Agent

American Income Life
03.2024 - Current

Property Claims Adjuster

USAA
05.2023 - 10.2023

Home Caretaker

Self-employed
03.2020 - 05.2023

Waitress

Pappadeaux's Seafood Kitchen
06.2017 - 03.2020

Customer Service Representative

Bank Of America
06.2017 - 02.2018

Waitress/ Bar Tender

Red Lobster
08.2012 - 06.2017

HIGH SCHOOL DIPLOMA -

ALTON HIGH SCHOOL

ASSOCIATES - SCIENCE

Lewis And Clark Community College

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VICTORIA PATTERSON