Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

VICTORIA PATTERSON

Pensacola,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

City of Pensacola Housing
08.2024 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Bank Teller/Fraud Specialist

The Warrington Bank
02.2023 - 03.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Executed wire transfers, stop payments and account transfers.
  • Counted and packaged currency and coins.

Customer Service Lead

Wayfair
09.2021 - 01.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Loan Servicing Specialist

Navy Federal Credit Union
04.2020 - 07.2021
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Managed high-volume call center, maintaining exceptional service standards for all customers.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
  • Demonstrated a solid understanding of various financial products when assisting customers in choosing appropriate options.
  • Assisted customers in opening new accounts, resulting in the growth of the credit union's customer base.

Wireless Specialist

T-ROC
10.2019 - 03.2020
  • Enhanced the overall shopping experience through a welcoming store environment, attentive service, and expert guidance on product selection.
  • Boosted overall sales results by effectively cross-selling related products and services, such as accessories, insurance plans, or extended warranties.
  • Provided exceptional after-sales support by answering questions, troubleshooting issues, and recommending accessories or upgrades as needed.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Managed efficient cash register operations.
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Exceeded sales targets consistently by utilizing persuasive communication skills and strong product knowledge.


Sales Advocate

Cricket Wireless
03.2019 - 09.2019
  • Developed and implemented sales strategies to increase revenue.
  • Retained loyal clientele by providing exceptional post-sale support, ensuring continued satisfaction with purchases.
  • Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.
  • Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.

Pharmacy Clerk

Kim's Family Pharmacy
02.2018 - 01.2019
  • Verified prescription information prior to entry in pharmacy computer system.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
  • Delivered medications to patients' homes when needed, ensuring access for those unable to visit pharmacy.
  • Managed cash register and financial transactions, securing accurate payment processing.
  • Maintained up-to-date knowledge of pharmaceutical products, enhancing quality of customer advisories.
  • Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
  • Compiled daily and weekly reports on pharmacy transactions, assisting in financial and operational analysis.
  • Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Sales Associate & Customer Service

Alvin's Island
01.2018 - 07.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Recreation Aide

MWR - Morale, Welfare and Recreation
09.2016 - 02.2018
  • Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
  • Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.
  • Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Provided a safe and nurturing environment for children to learn and grow through various activities.

Education

Bachelor's - Healthcare Administration

Keiser University
Fort Lauderdale, FL
05.2025

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Time management
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Invoice processing
  • Mail handling
  • Inventory systems
  • Research
  • Office administration
  • Computer proficiency

Certification

Driver's License

Timeline

Administrative Assistant

City of Pensacola Housing
08.2024 - 03.2025

Bank Teller/Fraud Specialist

The Warrington Bank
02.2023 - 03.2024

Customer Service Lead

Wayfair
09.2021 - 01.2023

Loan Servicing Specialist

Navy Federal Credit Union
04.2020 - 07.2021

Wireless Specialist

T-ROC
10.2019 - 03.2020

Sales Advocate

Cricket Wireless
03.2019 - 09.2019

Pharmacy Clerk

Kim's Family Pharmacy
02.2018 - 01.2019

Sales Associate & Customer Service

Alvin's Island
01.2018 - 07.2018

Recreation Aide

MWR - Morale, Welfare and Recreation
09.2016 - 02.2018

Bachelor's - Healthcare Administration

Keiser University

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VICTORIA PATTERSON