Victoria Patton

Possess over 10 years of experience working within a fast-paced customer service environment. Attain effective communication skills and am well-versed in office/administrative work as well as the service industry; empathetic towards people and passionate about providing meaningful support to those in need.

Psychological First Aid Certification - 11/2023 - Online, 

• Learned the 8 core actions in aiding to reduce the occurrence of post-traumatic stress disorder.
• Gave more insight into active listening, giving help without judgement, calming someone in distress and dealing with individuals' immediate needs.
• Opened my mind to alternative factors to potentially relieve individuals of their psychological issues

Skills for Psychological Recovery Certification - 12/2023 - Online 

• Acquired knowledge on how to help individuals gain skills to manage distress and cope with post-disaster stress and adversity.
• Learned that stress is a leading determinate of most mental discrepancies and what can be done to alleviate it.
• Gained an understanding of accelerating recovery by increasing self-efficiency.

Child Protective Services, 11/2018 - 12/2018 - Columbia, MS

• Investigate and assess alleged child abuse/neglect complaints
• Transport children to protective facilities, appearances in court, scheduled appointments or visitation, and for other authorized purposes.
• Visit clients in their residence to assess suitability of living conditions and capabilities of parents and/or caretakers
• Evaluate the presence and level of risk to the client.
• Make decisions to remove the client form unsuitable living conditions, according to the legal guidelines and restrictions

Canopy Children’s Solutions 11/2018 - 11/2018 - Hattiesburg, MS

• Monitor and document care of patient within the facility
• Coordinate mental health care services
• Assist in patient assessments
• Document daily functions of the youth

Edwards Street Fellowship 11/2018 - 12/2018 - Hattiesburg, MS

• Organized and distributed food to low income individuals at the food pantry
• Re-registered clients back into the new computer system where my job was to engage individually with the clients to ask sensitive information
• Passed out flyers and other important documentation to clients
• Helped at the pharmacy by sitting with clients to determine the medication needed and distributed the pharmaceuticals

Night to Shine, 02/2023 - 12/2023 - Woolmarket, MS

• Helped set up/decorate facility to create a prom night for individuals with developmental disabilities and other mental/physical disabilities
• Assigned a “buddy” where I took on the role as their "date" helping them with whatever they needed while creating a personal relationship with the individual