Victoria Peña
Fort Worth,TX
Summary
Experienced in retail management and successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success and future operations.
Overview
5
5
years of professional experience
Work History
Lead Supervisor
Coach
Fort Worth, TX
10.2022 - Current
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Assisted with the opening of two new Coach stores performing operational duties such as BOH operations, inventory management, and product organization.
- Developed SDA binder for employee records and organized monthly meetings with employees to review data and goals to achieve customer obsessed culture.
- Performed routine audits to ensure records were maintained accurately and communicated results with MM, while training staff to ensure future management was successful.
- Ensured seamless continuity of operations during unexpected staff absences by promptly arranging appropriate coverage or back-up resources.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded monthly sales targets through diligent effort and persistence in closing sales.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Oversaw team performance to ensure high-quality customer service and operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Became adaptable to an ever changing and fast paced environment and growing team.
- Prepped staff and store on corporate visits.
- Assisted and managed in VM and price changes to ensure company standards are met.
Sales Lead Keyholder
Aerie By American Eagle
Hurst, TX
01.2022 - 10.2022
- Opened inventory boxes and restocked shelves.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Helped open a sister location. Trained new staff on product knowledge, cash handling, and visuals to ensure company standard.
- Prepped staff and store on corporate visits.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
- Assisted in VM changes to ensure company standards are met.
Brand Ambassador
Aerie By American Eagle
Corpus Christi, TX
08.2021 - 01.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Helped open as a new location prepping the store for opening.
Education
Bachelor of Arts - Psychology & Sociology
Texas A&M University
Corpus Christi, TX05-2027
Associate of Arts - Psychology
Tarrant County College
Fort Worth, TX05-2020
High School Diploma -
Haltom High School
Haltom City, TX05-2017
Skills
- Team Management
- Motivational Techniques
- Employee Engagement
- Staff Development
- Schedule Development
- Multitasking Abilities
- Inventory Oversight
- Performance Evaluations
- POS System Knowledge
- Microsoft Experience
- Detail Oriented
- Adaptability
Timeline
Lead Supervisor
Coach
10.2022 - Current
Sales Lead Keyholder
Aerie By American Eagle
01.2022 - 10.2022
Brand Ambassador
Aerie By American Eagle
08.2021 - 01.2022
High School Diploma -
Haltom High School
Bachelor of Arts - Psychology & Sociology
Texas A&M University
Associate of Arts - Psychology
Tarrant County College