Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Victoria Pederson

Victoria Pederson

Snow Hill,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Licensed Health Insurance Agent

TTEC
09.2022 - Current
  • Work from Home, Licensed Sales Representative creating and delivering amazing customer service experiences.
  • Bringing passion and experience in negotiation to close a sale, handle objections and rebuttals.
  • Ability to de-escalate customer situations.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered 50 inbound calls per day from existing and future policyholders to answer inquiries and discuss insurance options.

Market Partner

Monat By Vicky
01.2018 - Current
  • Network Marketing
  • Social media online branding of self.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Server

Buffalo Wild Wings
01.2012 - 01.2015
  • Responsibly served the public.
  • Built lasting relationships, developed trust with repeat guests.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Office Receptionist/Patient Coordinator

Northwestern Dental Group
01.2011 - 01.2012
  • Pleasant phone voice, scheduled patients with appropriate provider.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Verified insurance.
  • Aided in development and betterment of patient management and workflow processes.

General Manager

Noodles & Company
01.2007 - 01.2011
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Education

BS - Business Management

University of Wisconsin
2007

Skills

  • Customer Service and Assistance
  • Customer Management
  • Good Judgment
  • Records Organization and Management
  • Scheduling and Coordinating
  • Time Management
  • Business Development
  • Attention to Detail
  • Focus and Follow-Through
  • Creative Solutions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Licensed Health Insurance Agent

TTEC
09.2022 - Current

Market Partner

Monat By Vicky
01.2018 - Current

Server

Buffalo Wild Wings
01.2012 - 01.2015

Office Receptionist/Patient Coordinator

Northwestern Dental Group
01.2011 - 01.2012

General Manager

Noodles & Company
01.2007 - 01.2011

BS - Business Management

University of Wisconsin

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Victoria Pederson