VICTORIA PEERY
Glendale,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Essential Family Health and Wellness, enhancing patient care and streamlining front desk operations. Excelled in leadership and electronic health records management, significantly improving office efficiency. Skilled in customer service and Microsoft Office, adept at fostering positive relationships and ensuring operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Front Desk Coordinator
Essential Family Health and Wellness
05.2024 - 11.2024
- Managed patient check-in/checkout processes, including updating demographics, verified insurance, and collected payments
- Scanned new patient paperwork and handled intake
- Scheduled appointments and managed provider calendars across departments
- Updated patient records in EMR, ensuring data accuracy and confidentiality
- Handled phone calls, emails, patient inquiries and directed calls
- Communicated with doctors, nurses and other medical staff to coordinate patient care and office workflow
Sales Associate
Baseball's
03.2022 - 05.2024
- Maintained visual and presentation standards throughout the store and stock area
- Executed merchandise/apparel placement and cleanup
- Created fun energetic atmosphere inside the store for customers and staff
- Engaged with customers and ensure they are served beyond their expectations
- Processed payments handled returns and restocked showroom floor
- Opened and closed business
Administrative Assistant
Concord Jet Center
04.2021 - 08.2021
- Greeted, assisted, and directed visitors upon arrival
- Processed fuel orders for pilots
- Reserved rental cars for passengers and pilots
- Fielded incoming calls to answer questions, directed callers and took messages for staff
- Contacted pilots via flight radio to get details on planned arrivals
- Recorded incoming and outgoing flight schedule
Brand Representative
Hollister Co.
10.2020 - 04.2021
- Supported floor operations, implemented new floor sets, restocked merchandise, and processed customer orders, opened and closed business
- Helped match customers to products with knowledge of current trends and direct feedback about individual preferences
Education
Bachelor of Science - Healthcare Administration with Emphasis in Business Management
Grand Canyon University
Phoenix, Arizona12.2024
High School Diploma -
Concord High School
Concord, CA06.2021
Skills
- Leadership
- Customer service
- Call Management
- Problem-solving
- Zoom
- Interpersonal communication skills
- Microsoft Office
- Quality Assurance
- Electronic Health Records
- Patient care
Certification
- First Aid Certified
- CPR/AED Certified
- Basic Life Support
Capstone
- Transforming Blood Sample Management in Healthcare through RFID Technology
- Implementing RFID technology to track blood samples. Through more effective specimen tracking, my project anticipates reducing the amount of lost blood specimens and decreasing patient diagnostic turnaround times
Affiliations
- Future Health Care Admin Club, Member
Timeline
Medical Front Desk Coordinator
Essential Family Health and Wellness
05.2024 - 11.2024
Sales Associate
Baseball's
03.2022 - 05.2024
Administrative Assistant
Concord Jet Center
04.2021 - 08.2021
Brand Representative
Hollister Co.
10.2020 - 04.2021
- First Aid Certified
- CPR/AED Certified
- Basic Life Support
Bachelor of Science - Healthcare Administration with Emphasis in Business Management
Grand Canyon University
High School Diploma -
Concord High School