Summary
Overview
Work History
Education
Skills
Certification
Capstone
Affiliations
Timeline
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VICTORIA PEERY

Glendale,AZ

Summary

Dynamic and results-oriented professional with a proven track record at Essential Family Health and Wellness, enhancing patient care and streamlining front desk operations. Excelled in leadership and electronic health records management, significantly improving office efficiency. Skilled in customer service and Microsoft Office, adept at fostering positive relationships and ensuring operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Front Desk Coordinator

Essential Family Health and Wellness
05.2024 - 11.2024
  • Managed patient check-in/checkout processes, including updating demographics, verified insurance, and collected payments
  • Scanned new patient paperwork and handled intake
  • Scheduled appointments and managed provider calendars across departments
  • Updated patient records in EMR, ensuring data accuracy and confidentiality
  • Handled phone calls, emails, patient inquiries and directed calls
  • Communicated with doctors, nurses and other medical staff to coordinate patient care and office workflow

Sales Associate

Baseball's
03.2022 - 05.2024
  • Maintained visual and presentation standards throughout the store and stock area
  • Executed merchandise/apparel placement and cleanup
  • Created fun energetic atmosphere inside the store for customers and staff
  • Engaged with customers and ensure they are served beyond their expectations
  • Processed payments handled returns and restocked showroom floor
  • Opened and closed business

Administrative Assistant

Concord Jet Center
04.2021 - 08.2021
  • Greeted, assisted, and directed visitors upon arrival
  • Processed fuel orders for pilots
  • Reserved rental cars for passengers and pilots
  • Fielded incoming calls to answer questions, directed callers and took messages for staff
  • Contacted pilots via flight radio to get details on planned arrivals
  • Recorded incoming and outgoing flight schedule

Brand Representative

Hollister Co.
10.2020 - 04.2021
  • Supported floor operations, implemented new floor sets, restocked merchandise, and processed customer orders, opened and closed business
  • Helped match customers to products with knowledge of current trends and direct feedback about individual preferences

Education

Bachelor of Science - Healthcare Administration with Emphasis in Business Management

Grand Canyon University
Phoenix, Arizona
12.2024

High School Diploma -

Concord High School
Concord, CA
06.2021

Skills

  • Leadership
  • Customer service
  • Call Management
  • Problem-solving
  • Zoom
  • Interpersonal communication skills
  • Microsoft Office
  • Quality Assurance
  • Electronic Health Records
  • Patient care

Certification

  • First Aid Certified
  • CPR/AED Certified
  • Basic Life Support

Capstone

  • Transforming Blood Sample Management in Healthcare through RFID Technology

               - Implementing RFID technology to track blood samples. Through more effective specimen tracking, my project anticipates reducing the amount of lost blood specimens and decreasing patient diagnostic turnaround times

Affiliations

  • Future Health Care Admin Club, Member

Timeline

Medical Front Desk Coordinator

Essential Family Health and Wellness
05.2024 - 11.2024

Sales Associate

Baseball's
03.2022 - 05.2024

Administrative Assistant

Concord Jet Center
04.2021 - 08.2021

Brand Representative

Hollister Co.
10.2020 - 04.2021
  • First Aid Certified
  • CPR/AED Certified
  • Basic Life Support

Bachelor of Science - Healthcare Administration with Emphasis in Business Management

Grand Canyon University

High School Diploma -

Concord High School
VICTORIA PEERY