Victoria Pena
Gillespie,IL
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
11
11
years of professional experience
Work History
Project Manager
Schmitty & Sons
Eagan, MN
05.2021 - Current
- Serve as the primary point of contact for customer MVTA, ensuring seamless execution of service plans and daily operations.
- Oversee 240+ employees ranging from entry-level operators to managers.
- Lead HR-related functions including employee relations, conflict resolution, performance management, and regulatory compliance.
- Responsible for safety oversight and ensuring compliance with company SOPs, policies, and applicable industry regulations.
- Establish, track, and exceed safety metrics and operational performance goals.
- Foster a culture of accountability, professionalism, and continuous development, contributing to employee retention rates between 85%–93%.
- Partner with internal leadership and client stakeholders to proactively address operational risks and workforce challenges.
Tradeshow Coordinator
Skyline Exhibits
10.2018 - 04.2021
- Managed client accounts across Long Island, NY; Chicago, IL; Portland, OR; and Washington, D.C.
- Partnered with regional sales representatives to manage client exhibit assets.
- Coordinated nationwide shipping of tradeshow booth assets to and from events.
- Worked closely with vendors and local labor teams to ensure exhibits were received, built, dismantled, and returned seamlessly.
- Oversaw logistics, timelines, and vendor coordination to ensure successful tradeshow executions.
Assistant Transit Manager
Schmitty & Sons
Eagan, MN
05.2018 - 10.2018
- Led 4 Operations Managers and 120+ operators with a strong focus on employee relations, safety, and regulatory compliance.
- Acted as a representative of Schmitty & Sons with MVTA, employees, and the public.
- Managed hiring, onboarding, coaching, corrective action, and disciplinary processes.
- Addressed workplace conflicts and performance issues while maintaining professionalism and consistency.
- Oversaw safety incidents, investigations, and corrective actions to meet or exceed established safety benchmarks.
- Created an environment that encouraged professional growth, accountability, and long-term employee retention.
Operations Manager
Schmitty & Sons
Eagan, MN
10.2016 - 05.2018
- Ensured all routes were completed by collaborating with scheduling and dispatch teams.
- Utilized onboard surveillance technology to evaluate operator performance.
- Reviewed and responded to passenger complaints and service concerns.
- Conducted corrective action and disciplinary processes as needed.
- Maintained positive working relationships with operators, staff, and MVTA.
Live Chat Representative / Order Specialist
PCR Group
Woodbury, MN
10.2014 - 10.2016
- Educated customers on products and services.
- Consistently delivered high-quality customer service to build long-term client relationships.
- Developed a reputation for accuracy, efficiency, and empathy.
- Investigated and resolved customer inquiries and complaints in a timely manner.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA01.2010
Skills
- Project & Operations Management
- Safety & Regulatory Compliance
- Employee Relations & Leadership
- Client & Stakeholder Management
- Logistics & Coordination
- Exceptional Communication
- Problem Solving
- Emotional Intelligence
- Public Speaking
Timeline
Project Manager
Schmitty & Sons
05.2021 - Current
Tradeshow Coordinator
Skyline Exhibits
10.2018 - 04.2021
Assistant Transit Manager
Schmitty & Sons
05.2018 - 10.2018
Operations Manager
Schmitty & Sons
10.2016 - 05.2018
Live Chat Representative / Order Specialist
PCR Group
10.2014 - 10.2016
High School Diploma -
Redlands East Valley High School