Victoria Pena
Lakeview,OR
Summary
Dedicated advocate and teacher with a strong focus on effective communication and customer service with over 10 years of experience. Committed to fostering positive learning environments and enhancing student engagement through tailored lesson plans. Skilled in team collaboration, time management, and problem solving, contributing to improved student outcomes and positive classroom dynamics. Passionate about creating engaging learning experiences.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Advocate/Teacher
Klamath Family Head Start
Lakeview, Oregon
07.2015 - Current
- Designed engaging lesson plans tailored to individual student needs, fostering personalized learning.
- Monitored student progress and adapted teaching strategies to ensure effective learning outcomes.
- Collaborated with parents to strengthen children's learning experiences, promoting student engagement and support.
- Cultivated a positive classroom atmosphere that supported social and emotional growth.
Shift Supervisor
Rite Aid
Twentynine Palms, California
08.2005 - 09.2010
- Resolved customer complaints effectively, promoting positive experiences.
- Trained new staff on procedures and customer service standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Managed inventory levels, ensuring stock availability and organization.
- Monitored cash register operations for accuracy and accountability.
Housekeeper
Best Western Hotel
Twentynine Palms, California
03.2003 - 09.2004
- Cleaned guest rooms and common areas to maintain hotel standards.
- Managed laundry services, ensuring fresh linens for all guests.
- Restocked supplies and toiletries in rooms and public spaces.
- Coordinated with front desk staff for room readiness updates.
- Followed safety protocols while using cleaning chemicals and equipment.
Education
Associate of Arts - Early Childhood Education
Eastern Gateway Community College
Steubenville, OH06-2019
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06-2003
Skills
- Software proficiency
- Effective communication
- Team collaboration
- Staff training
- Customer service
- Problem solving
- Time management
- Professional demeanor
Certification
- CPR/First Aid
- Food Handlers Certification
Timeline
Advocate/Teacher
Klamath Family Head Start
07.2015 - Current
Shift Supervisor
Rite Aid
08.2005 - 09.2010
Housekeeper
Best Western Hotel
03.2003 - 09.2004
Associate of Arts - Early Childhood Education
Eastern Gateway Community College
High School Diploma -
Twentynine Palms High School