Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Victoria Perez-Martinez

San Bernardino,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Chevron
San Bernardino, CA
10.2020 - 09.2022
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.

Call Center Representative

Precision Opinion
Las Vegas, NV
01.2017 - 01.2022
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Developed effective working relationships with team members across multiple departments.

RF Scanner/Package Handler

Exact Staffing
Riverside, CA
02.2018 - 09.2020
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Palletized boxes to increase movement and shipment efficiency.
  • Stacked boxes onto pallets in an efficient manner.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Organized packages according to type, size, destination, and other specifications.

Cashier/Cook

Taco Johns
Orange City, IA
01.2014 - 03.2016
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked completed orders for correct quantity and quality.
  • Demonstrated excellent time management skills in fast-paced environments.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Boyden-Hull High School
Hull, IA
05-2016

Skills

  • Heavy Lifting
  • Hard-working
  • Effective Communication
  • POS System
  • Customer Service
  • Team Leadership
  • Positive Attitude
  • Store Opening and Closing
  • Adaptability and Dependability
  • Transaction Approvals
  • Cash Handling
  • Merchandise Stocking
  • Cash Register Operation

Certification

  • Food Handler Card

References

References available upon request.

Timeline

Cashier Team Lead

Chevron
10.2020 - 09.2022

RF Scanner/Package Handler

Exact Staffing
02.2018 - 09.2020

Call Center Representative

Precision Opinion
01.2017 - 01.2022

Cashier/Cook

Taco Johns
01.2014 - 03.2016

High School Diploma -

Boyden-Hull High School

Similar Profiles

CREATE PROFILE
Victoria Perez-Martinez