Victoria Perkins

• Managed inbound retention conversations, addressing objections and guiding customers toward enrollment completion.
• Followed up with at-risk prospects through calls and email to preserve interest and reduce drop-off.
• Documented customer interactions in CRM systems to maintain accurate records and next-step visibility.
• Reviewed cancellation concerns and presented clear plan comparisons aligned with coverage needs.
• Coordinated with sales and support teams to resolve enrollment issues and improve customer experience.
• Explained Medicare plan options and eligibility details using compliant, customer-focused communication.
• Monitored retention opportunities in pipeline activity and prioritized outreach based on urgency and need.
• Strengthened conversion consistency by refining follow-up cadence and handling renewal-related questions promptly.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Built constructive customer relationships to improve loyalty and recommendations.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.
• Enhanced customer experience by optimizing onboarding process, making it more informative and user-friendly.
• Enhanced operational efficiency by automating routine follow-up communications, allowing more focus on high-impact interactions.

• Managed senior benefit enrollment eligibility updates and plan changes through accurate data entry.
• Interpreted benefits options, explaining medical, dental, vision, and retirement plans clearly to employees.
• Processed benefit elections by reviewing dependent documentation and validating qualifying life event requests with attention to detail.
• Monitored benefit communications to ensure timely distribution of plan updates, deadlines, and enrollment instructions.
• Grew book of business by Number percent through establishing and maintaining positive client relationships.

• Processed policy changes, endorsements, and cancellations with accuracy to maintain compliant customer records.
• Reviewed insurance applications and supporting documents to verify completeness and resolve missing information.
• Responded to customer inquiries regarding coverage, billing, and claims status using professional service standards.
• Coordinated with agents, underwriters, and claims teams to support timely case resolution.
• Explained coverage options and policy terms clearly to support informed customer decisions.
• Supported retention efforts by following up on pending requests and maintaining organized case files.
• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Processed eligibility and benefits verification and authorization requests.
• Followed up on denials, late payments, extensions and other special circumstances.
• Maintained high standards of customer service by building relationships with clients.
• Researched and resolved routine and complex issues.
• Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
• Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.

• Assessed beneficiary needs and matched Medicare Advantage, Part D, and supplement plans to coverage goals.
• Explained plan benefits, costs, networks, and enrollment requirements using compliant sales scripts.
• Qualified inbound leads through detailed needs analysis and eligibility verification.
• Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
• Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
• Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.

• Resolved inbound help desk inquiries, troubleshooting account, login, and scheduling issues with accurate guidance.
• Supported customers by phone and email, delivering clear updates on showing requests and service status.
• Documented cases in ticketing systems, maintaining detailed notes for follow-up and escalation.
• Coordinated with internal teams to correct appointment discrepancies and restore service continuity.
• Assisted clients with navigation of online tools, ensuring efficient access to showing-related services.
• Escalated complex technical issues to appropriate teams while tracking resolution progress.
• Maintained professional communication during high-volume periods, preserving service quality and response consistency.
• Updated internal knowledge base with relevant information on fixes, workarounds, and best practices for recurring issues encountered in daily tasks.
• Supported team members during peak hours, sharing knowledge and expertise to address challenging cases effectively.

• Directed daily boutique operations, ensuring smooth customer service and polished retail presentation.
• Curated moissanite jewelry selection based on quality, style, and market demand.
• Advised customers on stone characteristics, settings, and purchase options.
• Managed inventory tracking, restocking, and product organization for accurate availability.
• Developed product pricing and promotion strategies aligned with sales goals.
• Oversaw online listings, responding to inquiries and maintaining brand consistency.
• Resolved customer concerns professionally to support repeat business and satisfaction.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Assisted Sales team in house and external for technology directed towards hospital teams and Kansas City police force

• Programmed technology for the benefit of hospital employee teams and Kansas City Swat team

• Did troubleshooting and program testing and fixing of technology that wasn’t working

• Direct customer support for Company and Individual sales and support for the communication technology