Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nadira Harriraj

Summary

Dynamic operations and customer service leader with over a decade of expertise in financial services, corporate retail, and airport management. Skilled in driving process efficiency, elevating client satisfaction, and cultivating profitable partnerships. Recognized for innovative problem-solving, strategic contract management, and the ability to lead cross-functional teams toward exceeding organizational objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Central Quoting Coordinator

Lowe's Corporate Office
07.2018 - 12.2021
  • Direct centralized quoting operations, ensuring precision and compliance in all service documentation and pricing.
  • Partner with vendors and store teams to resolve discrepancies, streamline workflows, and achieve key performance benchmarks.
  • Consistently surpass accuracy and timeliness standards by applying meticulous attention to detail and proactive issue

resolution.

Customer Service Representative

TRUSTCO BANK
01.2018 - 06.2018
  • Supervised branch operations and staff in the absence of management, ensuring seamless daily performance.
  • Expanded client base by opening and managing accounts, delivering tailored financial solutions to meet diverse needs.
  • Authorized and executed high-value transactions with full adherence to regulatory compliance and internal controls.

Advanced branch growth by promoting banking products and strengthening customer loyalty.

Senior Commerical Officer

Cheddi Jagan International Airport (Guyana)
06.2007 - 12.2016
  • Championed airport commercialization by securing new concessions, advertising agreements, and revenue streams.
  • Negotiated and administered complex contracts while enforcing compliance with TSA and airport regulations.
  • Collaborated with finance teams to ensure accurate invoicing, revenue tracking, and risk mitigation.
  • Built and sustained productive partnerships with concessionaires, resolving conflicts and enhancing long-term cooperation.

Industrial Relations Officer

Ministry of Labour, Human Services, and Social Security (Guyana)
01.2000 - 12.2003
  • Mediate employers and employees labor disputes
  • Prepared unresolved labor disputes for legal proceedings
  • Manage and ensure administration and employees comply with Labor Laws within our jurisdiction

Education

Bachelors - Business Management and Marketing

University of Guyana
Georgetown, Guyana
06-2006

Skills

Leadership & Team Development

Customer Engagement

Contract Negotiation

Compliance & Risk Management

Banking & Financial Services

Sales Growth Strategies

Operational Optimization

Cross-Functional Collaboration

Certification

CPR Certified

Timeline

Central Quoting Coordinator

Lowe's Corporate Office
07.2018 - 12.2021

Customer Service Representative

TRUSTCO BANK
01.2018 - 06.2018

Senior Commerical Officer

Cheddi Jagan International Airport (Guyana)
06.2007 - 12.2016

Industrial Relations Officer

Ministry of Labour, Human Services, and Social Security (Guyana)
01.2000 - 12.2003

Bachelors - Business Management and Marketing

University of Guyana