Justin THompson

Call customers to tender sales for installs

• Inspected merchandise for damage and accuracy against order documents.
• Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
• Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
• Consulted with customers about delivery and order preparation requests.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Managed, transmitted and filed delivery paperwork.
• Improved delivery efficiency by optimizing routing and scheduling processes.
• Obtained product specifications along with delivery address, date and contact information.
• Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
• Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Maintained long-term relationships with high net-worth clients.
• Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
• Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
• Improved productivity by increasing customer communication and responding to feedback.
• Reduced errors during sales and service processes by devising and deploying template responses.
• Managed customer accounts to secure customer satisfaction and repeat business.