Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Peters

Naples,FL

Summary

Seasoned Customer Service Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome at all times. Committed to exceeding expectations and goals set for oneself as well as furthering company goals. Timely and situationally aware employee passionately dedicated to supporting a productive work environment.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Publix Super Markets Inc
11.2021 - Current
  • Helped large volumes of customers every day with positive attitude and focused on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor promptly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed money transfers and money orders, handling cash transactions ranging from $50, to over $3,000 in single transactions, while confirming all rules and regulations were strictly followed.
  • Balanced all drawers after store close, confirming all were not short nor over, and escalating any shortages or overages to proper supervisors.
  • Preparing drawers for following day, depositing cash and checks nightly and ensuring safe is accurate and deposits are ready for pickup at scheduled times.
  • Receiving change orders daily, ensuring proper amount of cash was received and matches received invoice as well as inputting correct quantities into office systems.

Server

Grouper And Chips
01.2013 - 03.2020
  • Served food and beverages promptly while dealing with 200+ customers per four hour shift, while keeping focused attention to customer needs.
  • Worked with handling cash consistently throughout each day, and providing accurate change.
  • Cultivated and maintained warm relationships with regular customers.
  • Maintained clean and organized areas to. achieve restaurant standards.
  • Balanced cash daily, prepared deposits, and prepared drawers for following days while making sure all cash balanced consistently every shift change.

Education

High School Diploma -

Penn Foster EDU

Skills

  • Team Collaboration
  • Customer Support
  • Multi-Line Phone Systems
  • POS System Operation
  • Problem Resolution
  • Refunds and Exchanges
  • Product Knowledge

Timeline

Customer Service Associate

Publix Super Markets Inc
11.2021 - Current

Server

Grouper And Chips
01.2013 - 03.2020

High School Diploma -

Penn Foster EDU

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Victoria Peters