Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Victoria Peterson

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and full service operation knowledge to drive profitability. Exceptional communication and staff oversight skills. Energetic with 10+ years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Houlihan's
Kansas City
03.2022 - Current
  • Coaching in moment & continued training, implemented goals & contest to get engagement to help increase GCA, LBW% Profits and decrease losses
  • Implement new menu rollouts, Holiday menus and scheduling.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reduced health risks and safety hazards while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards..
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant General Manager

Summit Grill and Bar
Kansas City, MO
06.2021 - 03.2022
  • Scheduling different areas of staffing, running the floor with multiple staff, monitoring labor, ensuring that guest are happy, while maintaining safety protocols
  • Inventory and vendor relationship while maintaining cost, staff development/ hiring, training, reviewing.
  • Handled cash accurately and prepared deposits.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Service Professional and Certified Trainer

Olive Garden
Overland Park, KS
01.2015 - 01.2019
  • Ensuring guest satisfaction, training and supervised front of house employees, led team in meeting sales goals, sustained state and federal safety health regulations, strategized with management and team to maintain inventory control to maintain food cost goal
  • Reduced turn over rate through continued training and encouragement, and being able to relate to all age groups
  • Recognized in several top sales awards and Guest Satisfaction Surveys
  • Evaluated staff performance and provided coaching to address inefficiencies.

General Manager

Hardees Restaurant
Columbia, MO
07.2010 - 07.2012
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, .
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Weber State University
Ogden, UT
12.2001

Skills

  • Team Leadership
  • Staff Development Talent
  • Food Plating and Presentation
  • Full Service Restaurant Background
  • Order Delivery Practices
  • Hiring and Training
  • Food Preparation and Safety
  • Food Service Background
  • Purchasing and Cost Control
  • Training and Development
  • Inventory Control
  • Shift Management
  • Time Management
  • Labor and Food Cost Control

Timeline

Restaurant Manager

Houlihan's
03.2022 - Current

Assistant General Manager

Summit Grill and Bar
06.2021 - 03.2022

Service Professional and Certified Trainer

Olive Garden
01.2015 - 01.2019

General Manager

Hardees Restaurant
07.2010 - 07.2012

High School Diploma -

Weber State University

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Victoria Peterson