Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Victoria Pocock

Mesa,USA

Summary

Dynamic safety standards expert with a strong background in customer relations and inventory management. Known for a proactive approach to organizing workflows and resources, ensuring optimal efficiency in meeting shift demands. Proven ability to enhance team performance and maintain high operational standards.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
Mesa, AZ
02.2024 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Adhering to all safety, cleanliness, and decorum standards.
  • Above-average ability to multitask in a fast-paced, high-demand environment.
  • Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
  • Educates customers on store offerings and coffee culture.
  • Regularly delegates tasks, and leads the team to achieve sales and drive through goals.

Server

Brookdale Senior Living
Mesa, AZ
05.2023 - 09.2023
  • Maintained speed and efficiency as a server, taking orders, preparing drinks, and starters.
  • Ensuring food quality and that all orders were correct prior to delivering them to residents.
  • Preparing meals to go, desserts, and condiments.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

In Store Shopper, and Cash Office Security Accountant

Whole Foods Market
Jackson, WY
09.2022 - 04.2023
  • I started as a lane cashier and became well-rounded in customer service.
  • Eventually, I moved on to the E-Commerce department, where I fulfilled online orders and delivered quality experiences to customers.
  • I became part of the Accounting team for the store, handling money daily and verifying accounts for four months.
  • Verified customer age requirement for alcohol purchases.

Education

Bachelor of Science - Medical Studies

Arizona State University
Tempe, AZ
01-2027

High School -

Star Valley High School
Afton, WY
12.2022

Skills

  • Microsoft Certified
  • BLS Certification
  • First Aid and AED Certified
  • Staff management
  • Cash handling
  • Conflict resolution techniques

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
02.2024 - Current

Server

Brookdale Senior Living
05.2023 - 09.2023

In Store Shopper, and Cash Office Security Accountant

Whole Foods Market
09.2022 - 04.2023

Bachelor of Science - Medical Studies

Arizona State University

High School -

Star Valley High School

Similar Profiles

CREATE PROFILE
Victoria Pocock