Victoria Potter
Spring,TX
Summary
- Excellent customer service skills with friendly, positive attitude
- Proven ability to work effiviently in fast paced, high volume environments
- Strong multiasking and time management abilities
- Skilled in taking accurate orders and handling special requests
- Knowledgeable in food safety, hygiene and sanitation standards
- Proficient in handling POS systems, cash, and credit transactions
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Taco Bell Restaurant
Spring, TX
08.2024 - Current
- Led team members in daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on procedures and safety protocols to maintain operational standards.
- Monitored inventory levels, assisting in stock management and ordering processes.
- Implemented scheduling adjustments based on peak hours to optimize labor efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Supported management in maintaining cleanliness and organization within the restaurant environment.
- Collaborated with team to uphold food quality standards during high-volume periods.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Crew Member
Whataburger Restaurants L&c
The Woodlands, TX
10.2021 - 03.2022
- Operated cash register, ensuring accurate transactions and balanced till at shift's end.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Prepared food items according to company standards, prioritizing quality and presentation.
- Addressed customer inquiries and concerns promptly, enhancing overall satisfaction experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
General
Grand Oaks
Spring, TX05-2023
Skills
- Motivational skills
- Influencing skills
- Strong work ethic
- Cash handling
- Guest engagement
- Cleanliness standards
- Multitasking
- Customer focus
- Team leadership
Timeline
Team Leader Manager
Taco Bell Restaurant
08.2024 - Current
Crew Member
Whataburger Restaurants L&c
10.2021 - 03.2022
General
Grand Oaks