Victoria Proctor
Domino's Pizza
Fort Worth,USA
6
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving. Known for reliability, effective communication, and delivering high-quality outcomes. High skill in adapting within any situation and environment from in store to assisting with other locations. Organized with important paperwork as well as documentation of outside expenses. Attended specialized manager training for 8 weeks within recent employment that gave a clear idea of personal goals.
Work History
Assistant Manager
1 Year 1 Month- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members to enhance performance and operational knowledge.
- Managed inventory levels, reducing waste through effective stock management practices.
- Implemented new scheduling system, improving staff allocation and reducing labor costs.
- Developed training materialsss to onboard new corporate training material and share with others.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Facilitated team meetings to align goals, share best practices, and boost morale among staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed daily inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
General Manager
1 Year 2 Months- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
3 Years 3 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
Laundry Attendant
4 Months- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Education
Phlebotomy - Phlebotomy
- Relevant Coursework: how to properly draw and store samples & preventing the spread of diseases and viruses.
- Research Project: HIV/Aids project with diagram. Wrote a 5 page research about HIV/Aids, specifically the details about Aids and what happens once it has reached that stage. Displayed a diagram handmade dissecting the virus. Invited someone who lives with it and assisted with research and interview questions.
- Was the first person to bring in a guest.
Skills
Leadership and team building
Problem resolution
Operations management
Efficient multitasker
Effective leader
Time management
Training and coaching
Team leadership
Customer relations
Training and development
Staff training/development
Inventory control
Employee scheduling
Administrative skills
P&L management
Labor cost controls
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Recruiting and interviewing
Sales growth
Cost control
Accomplishments
- Resolved product issue through personal testing with General Manager.
- Documented and resolved new dough projections which led to sharing the teachings with 60 other locations.
- Nominated currently 3 times for Assistant Manager of the period.
Timeline
Assistant Manager
Domino's Pizza
07.2025 - CurrentRead More
General Manager
Jersey Mike's Subs
04.2024 - 06.2025Read More
Assistant Manager
Jersey Mike's Subs
01.2021 - 04.2024Read More
Laundry Attendant
JPS Health Network
08.2020 - 12.2020Read More
Texas School of Phlebotomy
Phlebotomy from Phlebotomy
Read More