Summary
Overview
Work History
Education
Skills
References
Timeline
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Victoria Rackard

Panama City,FL

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Server

Dirty Dicks Crab House
Panama City, FL
07.2020 - 12.2025
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
  • Oversaw multiple tables, ensuring consistent guest satisfaction and smooth service flow.
  • Assisted in menu recommendations and answered customer inquiries.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Processed payments using point-of-sale systems efficiently.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new servers on restaurant policies and customer service standards, improving team readiness.

Assistant Manager

Spirit Halloween Super Store
Panama City, FL
09.2022 - 11.2025
  • Assisted in managing daily store operations and team performance.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and issues, enhancing customer satisfaction and loyalty.
  • Trained new employees on store policies and customer service techniques to ensure consistent service quality.
  • Developed strategic plans with management to align team objectives with business goals.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with team to create engaging visual merchandising displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bay Virtual
Panama City, FL

Skills

  • Customer service
  • Menu knowledge
  • Point-of-sale operation
  • Table management
  • Problem solving
  • Safety compliance
  • Cash handling
  • Suggestive selling

References

References available upon request.

Timeline

Assistant Manager

Spirit Halloween Super Store
09.2022 - 11.2025

Server

Dirty Dicks Crab House
07.2020 - 12.2025

Bay Virtual
Victoria Rackard