Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Server
Dirty Dicks Crab House
Panama City, FL
07.2020 - 12.2025
Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
Oversaw multiple tables, ensuring consistent guest satisfaction and smooth service flow.
Assisted in menu recommendations and answered customer inquiries.
Collaborated with kitchen staff to ensure timely food delivery.
Processed payments using point-of-sale systems efficiently.
Operated POS terminals to input orders, split bills, and calculate totals.
Trained new servers on restaurant policies and customer service standards, improving team readiness.
Assistant Manager
Spirit Halloween Super Store
Panama City, FL
09.2022 - 11.2025
Assisted in managing daily store operations and team performance.
Managed customer service inquiries and complaints in a timely manner.
Resolved customer inquiries and issues, enhancing customer satisfaction and loyalty.
Trained new employees on store policies and customer service techniques to ensure consistent service quality.
Developed strategic plans with management to align team objectives with business goals.
Ensured compliance with safety regulations and company policies.
Collaborated with team to create engaging visual merchandising displays.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.