Victoria Rackins
Waynesboro,GA
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably at Popeyes Chicken. Proven ability to enhance staff performance through effective training and mentorship. Skilled in money handling and decision-making, consistently achieving high customer satisfaction and operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Popeyes Chicken
Waynesboro, GA
08.2016 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Store Manager
Loris Gifts
Augusta Ga
10.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Packer Specialist
Pactiv
Beech Island, SC
10.2020 - 08.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
Seamer Unloader
Viracon
Statesboro, GA
07.2017 - 08.2020
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
Salvage
Coastal Processing
Louisville Ga
04.2014 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Trainer
McDonald's
Waynesboro, GA
02.2011 - 04.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff training and development
Timeline
Store Manager
Loris Gifts
10.2023 - 10.2024
Packer Specialist
Pactiv
10.2020 - 08.2022
Seamer Unloader
Viracon
07.2017 - 08.2020
Assistant Manager
Popeyes Chicken
08.2016 - Current
Salvage
Coastal Processing
04.2014 - 04.2016
Crew Trainer
McDonald's
02.2011 - 04.2014
High School Diploma -
Burke County High School