Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Victoria Ramirez

Los Angeles,CA

Summary

Dynamic Assistant Manager with a proven track record at Cotton On, excelling in team leadership and customer service. Skilled in staff training and problem-solving, I effectively drove sales and enhanced customer satisfaction. Committed to achieving operational excellence and fostering a motivated team environment.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Cotton On
04.2015 - Current

Responsible for Assisting the Store Manager in a $2mil store that includes opening and closing, hourly sales segments, banking, payroll management, visual merchandising, first interviewing and onboarding. Manage up to 12 people on the sales floor and provide resolution for any customer issues

Responsible for planning the day and effectively communicating to drive results

Assistant Manager

Shasa
10.2013 - 02.2015

Phone Receptionist

Brier Oak Nursing Home
01.2009 - 01.2010

Performed office duties including managing calendars, document creations, assisting guests, computer data entry

Plan, organize and execute activities for the residents within the community

Brand Specialist

Victoria Secret
10.2005 - 01.2009

Under-garment specialist that worked personally with customers providing information for their specific body type

Assisted with the training for new associates

Suggested the credit card and rang on the POS

Processed new shipment to the sales floor and replenished the main rooms

Assisted the management team in educating the staff with we product campaigns

Completed visual and marketing changes

Education

John Marshall High School
Los Angeles, CA
06.2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Retail operations
  • Team building
  • Recruiting and interviewing

Timeline

Assistant Manager

Cotton On
04.2015 - Current

Assistant Manager

Shasa
10.2013 - 02.2015

Phone Receptionist

Brier Oak Nursing Home
01.2009 - 01.2010

Brand Specialist

Victoria Secret
10.2005 - 01.2009

John Marshall High School
Victoria Ramirez