Victoria Rebecki
New Britain,CT
Summary
Dedicated and customer-focused professional with over 9 years of experience in retail leadership, food service, customer relations, hospitality, and healthcare administration. Proven ability to lead teams, provide exceptional customer service, manage multiple priorities in fast-paced environments, and maintain high operational standards. Recognized for strong communication skills, attention to detail, adaptability, and a positive attitude. Experienced in supervising employees, food safety, inventory management, scheduling, and patient care coordination.
Overview
10
10
years of professional experience
Work History
Assistant Kitchen Manager
Seed Baglery
Glastonbury, Connecticut
03.2023 - Current
- Prepare ingredients and menu items while maintaining consistency and quality standards.
- Set up and stock kitchen stations before each shift.
- Follow recipes, customer modifications, and allergy protocols with accuracy.
- Maintain compliance with food safety and sanitation standards.
- Communicate effectively with front-of-house and kitchen staff to ensure efficient service.
- Monitor inventory levels and restock supplies throughout service.
- Maintain a clean, organized, and efficient workstation.
- Assist with opening and closing kitchen procedures.
Dental Receptionist
Cloverleaf Dental Center
Meriden, Connecticut
08.2022 - 03.2023
- Greet and assist patients in a friendly and professional manner.
- Schedule, confirm, and manage patient appointments.
- Answer multi-line phone system and respond to patient inquiries.
- Create and update patient records using Eaglesoft.
- Prepare treatment plans and discuss financial options with patients.
- Verify dental insurance benefits and process insurance claims.
- Complete dental charting and maintain accurate patient documentation.
- Process payments and maintain HIPAA confidentiality standards.
- Coordinate communication between patients, providers, and insurance companies.
Cook/Prep Cook
Doms Coffee
Avon, Connecticut
09.2021 - 08.2022
- Prepared breakfast and lunch menu items according to recipes and quality standards.
- Maintained a clean, organized, and sanitary kitchen.
- Operated kitchen equipment safely and efficiently.
- Assisted with inventory, stocking, and receiving deliveries.
- Took customer phone orders and ensured order accuracy.
- Maintained food quality, presentation, and portion consistency.
- Followed ServSafe food handling procedures and health regulations.
Sales Supervisor
Harbor Freight
Berlin, Connecticut
11.2016 - 09.2021
- Supervised daily store operations and led a team of associates.
- Delegated daily tasks to improve workflow and productivity.
- Trained and coached new employees on company procedures and customer service standards.
- Conducted performance evaluations and provided feedback to management.
- Ensured merchandise was stocked, organized, and displayed according to company standards.
- Maintained inventory accuracy and assisted with receiving shipments.
- Operated cash registers and handled customer transactions accurately.
- Resolved customer concerns professionally and efficiently.
- Opened and closed the store, including cash reconciliation and security procedures.
- Maintained a clean, safe, and organized sales floor.
- Consistently delivered exceptional customer service while meeting sales and operational goals.
Restaurant Hostess
Barcelonawinebar
West Hartford, Connecticut
09.2020 - 01.2021
- Welcomed guests and created a positive first impression.
- Managed reservations and wait lists during high-volume service.
- Coordinated seating to maximize restaurant efficiency.
- Answered phones and assisted guests with questions.
- Worked closely with servers and management to maintain smooth operations.
- Assisted with guest accommodations and special requests.
- Maintained a clean and organized reception area.
Education
New Britain High School
New Britain, CTSkills
- Customer Service Excellence
- Team Leadership & Supervision
- Staff Training & Development
- Cash Handling & POS Systems
- Inventory Control & Merchandising
- Scheduling & Time Management
- Food Preparation & Kitchen Operations
- Food Safety & Sanitation
- Problem Solving & Conflict Resolution
- Insurance Verification & Dental Scheduling
- Eaglesoft Dental Software
- Treatment Planning
- Forklift Operation
- Microsoft Office Suite
- Multitasking in Fast-Paced Environments
- Communication & Public Relations
Timeline
Assistant Kitchen Manager
Seed Baglery
03.2023 - Current
Dental Receptionist
Cloverleaf Dental Center
08.2022 - 03.2023
Cook/Prep Cook
Doms Coffee
09.2021 - 08.2022
Restaurant Hostess
Barcelonawinebar
09.2020 - 01.2021
Sales Supervisor
Harbor Freight
11.2016 - 09.2021
New Britain High School