Victoria Reed
Union ,KY
Summary
Dynamic professional with extensive experience in retail management and staff development. Skilled in implementing process improvements and maximizing team performance, consistently achieving operational goals and enhancing customer service levels.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Department Manager
Publix Super Markets Inc
01.2015 - Current
- Oversaw daily operations, ensuring effective team performance and adherence to safety protocols.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed scheduling strategies, maximizing labor efficiency during peak hours.
- Implemented process improvements that enhanced workflow and increased overall productivity.
- Collaborated with cross-functional teams to ensure alignment on goals and objectives.
- Facilitated regular team meetings, promoting communication and addressing operational challenges effectively.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
Office Supervisor
Leons Furniture
01.2003 - 01.2008
- Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and task assignments to optimize team productivity and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Trained new staff on office procedures, fostering a collaborative environment for skill development.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Created, prepared, and delivered reports to various departments.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
Education
High School Diploma -
St.Theresa of Lesieux
Richmond Hill , Ontario Canada Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Customer engagement
- Safety and security
- Retail management
- Staff development
- Order processing
- Conflict de-escalation
- Staff hiring and retention
- Employee performance evaluation
Additional Information
I enjoy being a mother to my two beautiful children, baking for friends and family and playing the piano .
Timeline
Department Manager
Publix Super Markets Inc
01.2015 - Current
Office Supervisor
Leons Furniture
01.2003 - 01.2008
High School Diploma -
St.Theresa of Lesieux