Victoria Reyes

• Assisted in daily store operations, ensuring compliance with company policies and procedures.
• Coordinated team schedules, optimizing labor resources for efficient store coverage.
• Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
• Trained new employees on operational standards and customer service protocols.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer service serving food assistant to business owner

• Conducted regular audits of merchandise presentation to maintain high visual standards across the store.
• Generated repeat business through exceptional customer service.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Scheduled patients for MRI ultrasound and mamagram

• Coordinated patient scheduling to optimize appointment availability and reduce wait times.
• Reviewed and confirmed appointments, ensuring adherence to organizational protocols and policies.
• Monitored appointment cancellations and no-shows, implementing strategies to improve retention rates.
• Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.

Assisted 24 residence in dementia and Alzheimer's in activities

• Developed engaging activity programs promoting social interaction and physical wellness among residents.
• Assisted in planning and executing special events, ensuring smooth operations and resident enjoyment.
• Collaborated with staff to create a safe environment, adhering to safety protocols during activities.
• Coordinated schedules for activities, optimizing resource allocation and staff involvement.
• Assisted in implementing programs to meet needs of individuals with developmental disabilities.
• Maintained master calendar of events and organized volunteers.