VICKTORIA RIVERA

Conduct routine inspections on fabrication and work area to ensure compliance with the company protocol standards .

Identified non-compliance material, improper laydown organization,and concerns requiring corrective action.

Communication directly with contractor,supervisor and team members regarding protocol violations and required improvement.

Documented findings through detailed reports and follow-up communication.

Assisted in maintaining organized work environment by coordinating removal or relocation of unnecessary material.

Monitoring housekeeping standards, and ensure down areas remain compliant.

Follow up on unresolved issues to ensure timely correction and accountability.

Skills

•protocol compliance auditing

•safety and workplace standards

•documentation and reporting

•communication and coordination

•organization and lay down management

•inspection procedures

•problems solving

•team management

•team collaboration

• Coordinated logistics operations to ensure timely delivery of products to retail locations.
• Managed inventory levels, optimizing stock availability and reducing excess.
• Developed training materials for new team members on logistics processes and safety protocols.
• Implemented process improvements to enhance operational efficiency within the logistics team.
• Monitored compliance with safety regulations, promoting a culture of safety within the logistics department.
• Maintained detailed records of all logistical operations, providing valuable insight for future planning and decision-making processes.

• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Cleaned and organized the store, including the checkout desk and displays.
• Identified potential shoplifters and alerted management.
• Welcomed customers into the store and helped them locate items.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store's positive culture.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Answered customer telephone calls promptly and in an appropriate manner.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Preserved a perfect attendance record for numerous months.