VICTORIA FISHER RICE
The Woodlands
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
FOX WORLD TRAVEL
Houston, TX
07.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Facilitated discovery calls to obtain information on clients travel program status and goals.
- Assisted with marketing campaigns to provide consistent communication to potential clients.
- Created weekly activity reports for Global Sales team.
- Attended GBTA meetings to network and increase industry knowledge.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Sales Coordinator
OFFERPAD
Houston, TX
02.2022 - 02.2023
- Supported 20+ sales agents with maintenance, documentation, and follow-up of all escrow-related paperwork to ensure compliance.
- Attended weekly progress meetings to help teams stay on track.
- Managed CRS / Salesforce and Helix data entry and client follow-up tasks.
- Scheduled maintenance and repair work for properties.
- Responded and route leads via text, email, and phone calls; help organize, track, follow up and nurture new leads and past clients.
- Collaborated with managers and other team members to create strategic objectives.
- Evaluated dates, contract options, and prepare strategic direction.
- Assisted in onboarding new team members and supporting other markets when needed.
Resort Director
Deer Lake Lodge Resort
Montgomery, TX
07.2020 - 12.2021
- Increased sales by 60% year over year.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Directed sales support staff in administrative tasks to help sales reps close deals
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Marketing and Operations Manager
RB PRODUCTS, INC
Houston, TX
03.2005 - 08.2019
- Supported sales team and CEO with daily scheduling meetings and project management.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and manage all company customer appreciation corporate events and meetings.
- Assist sales team with account management functions.
- Designed and distributed all marketing and sales collateral.
- Developed and maintained website for company.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
Account and Operations Manager
WORLDTRAVEL BTI
Houston, TX
09.1998 - 03.2005
- Developed and maintained client rapport and client satisfaction with 22 corporate travel accounts as measured by end-user satisfaction, client surveys and client feedback.
- Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
- Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelors of Science - Marketing
DePaul University
Chicago, IL06.1996
Skills
- Sales Support
- Developing promotional concepts
- Salesforce/CRM expertise
- Sales processes
- Strategic planning
- Sales Reporting
- Google Sheets
- Microsoft Office
- Travel and Hospitality Management
- Google Suite
Texas Real Estate License
2013-2024
Timeline
BUSINESS DEVELOPMENT MANAGER
FOX WORLD TRAVEL
07.2023 - Current
Sales Coordinator
OFFERPAD
02.2022 - 02.2023
Resort Director
Deer Lake Lodge Resort
07.2020 - 12.2021
Marketing and Operations Manager
RB PRODUCTS, INC
03.2005 - 08.2019
Account and Operations Manager
WORLDTRAVEL BTI
09.1998 - 03.2005
Bachelors of Science - Marketing
DePaul University
Similar Profiles
Sherry SchmidtSherry Schmidt
Travel Advisor at Fox World TravelTravel Advisor at Fox World Travel
Lindsey SchultzLindsey Schultz
Vacation Travel Advisor at Fox World TravelVacation Travel Advisor at Fox World Travel
Brianne BloomBrianne Bloom
Vice President at Fox World TravelVice President at Fox World Travel