VICTORIA RIVAS
San Antonio,TX
Summary
Articulate Telephone Operator driven to deliver top-notch telephone management services. Promotes efficiency and provide superior customer service. Quick learner and a team player. Strong telephone etiquette and a team building pleasant demeanor. Critical thinker, professional communication with conflict resolution skills. Well-qualified Customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Rey Logistics Inc.
10.2022 - 03.2023
- Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
- Optimized job advertisements by conducting extensive research on industry trends and competitor offerings.
- Interviewed candidates and conducted background checks and verification.
- Tracked key recruitment metrics such as time-to-fill, cost-per-hire, and source-of-hire in order to continually refine processes for optimal results.
Canvassing Team Leader
Momentum Solar
05.2022 - 10.2022
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Planned routes and door-to-door scripts effectively to reach or exceed office goals
- Obtained updated contact information from all subjects and verified data for accuracy.
- Managing office making sure each canvasser has enough turf to knock 200 doors
- Making daily shift reports of each canvassers production
- Knocking minimum 200 doors per day in any weather
- Building rapport with potential homeowners to schedule quality appointments
Customer Service Representative
ContinuumGlobal
11.2021 - 04.2022
- Provide primary customer support to internal and external customers
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
PBX Operator
Vacation Village at Parkway
05.2017 - 04.2020
- Handled all incoming calls to address customer inquiries and concerns
- Increased customer satisfaction by resolving housekeeping, reservation or any other issues
- Created files, reports and records while maintaining confidentiality
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors inreception area
- Maintained excellent attendance record, consistently arriving to work on time
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Engaged customers with friendly, professional demeanor.
Manager
Little Caesars Pizza
04.2016 - 03.2017
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
- Recorded inventory sales into organization's weekly income report
- Supervised staff
Crew Member
McDonald's
11.2013 - 05.2015
- Taking customer orders
- Labeling expiration dates on food items
- Responsible for cleaning and maintaining dining room
- Working in kitchen and preparing food while being timed
- Served food to customers
- Making customers feel welcomed
- Ensuring food is made and handed out correctly
- Running cash register/handling cash
Education
High School Diploma -
Mavericks High School
Skills
- Inbound and outbound calls
- Customer Relations
- HR policies and procedures
- Pre-Employment Screening
- Documentation
- Telephone etiquette
Timeline
Human Resources Specialist
Rey Logistics Inc.
10.2022 - 03.2023
Canvassing Team Leader
Momentum Solar
05.2022 - 10.2022
Customer Service Representative
ContinuumGlobal
11.2021 - 04.2022
PBX Operator
Vacation Village at Parkway
05.2017 - 04.2020
Manager
Little Caesars Pizza
04.2016 - 03.2017
Crew Member
McDonald's
11.2013 - 05.2015
High School Diploma -
Mavericks High School
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