Victoria Rivera-Mejia
Orlando,FL
Summary
Professional with experience in customer service and hospitality management, adept at managing reservations and coordinating events. Demonstrated ability to monitor dining room activity, ensuring optimal guest experiences while effectively communicating with kitchen staff regarding customer feedback. Proven skills in staff training and compliance with health regulations, contributing to a safe and welcoming environment. Experience includes administrative tasks such as scheduling and managing communications, supporting operational efficiency.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Sear + Sea
Orlando, FL
04.2025 - Current
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted guests and sat customers at tables or in waiting areas.
Head Hostess
Texas de Brazil
Orlando
01.2024 - 03.2025
- Resolved conflicts between customers in an efficient and professional manner.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Collaborated with other departments to coordinate events or services as needed.
- Trained new staff on proper hosting procedures and policies.
Education
High School Diploma -
Oak Ridge Highschool
Orlando, FL05-2024
Skills
- Reservation management
- Event coordination
- Customer service
- Staff training
- Guest engagement
- Dining room monitoring
- Time management
- Detail orientation
- Hospitality management
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Restaurant Hostess
Sear + Sea
04.2025 - Current
Head Hostess
Texas de Brazil
01.2024 - 03.2025
High School Diploma -
Oak Ridge Highschool